Senior Customer Service Representative, Patient Scheduling

The Cigna Group

. Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems .

Posted 9/15/2026full-timeRemote • Louisiana • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to coordinate nursing referrals and schedules effectively. Proficient in Excel and Outlook, with a focus on detail orientation and problem-solving in a dynamic work environment.

Highest-signal resume keywords

Customer Service ExperienceExcel ProficiencyOutlook ProficiencyProblem SolvingDetail Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationAdaptabilityCritical ThinkingInitiative

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home InfusionNursing ReferralsPatient SchedulingVirtual ManagementDynamic Work Environment

About the role

Key responsibilities & impact

Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems
Work with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a region of branches
Complete nurse assignments, reschedule visits based on patient availability, staff new patients with appropriate nurses, and monitor appointments for accuracy
Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments while providing customer service
Communicate with staff, departments, and prescribers via fax, email, IM, and phone
Monitor personal email and nursing mailboxes for follow-up needs and prioritize requests
Manipulate multiple Excel documents to determine required tasks and urgency
Respond to inquiries from patients, field staff, and other departments regarding nursing and patient referrals and schedules
Investigate and research issues and provide resolutions
Take initiative in problem solving, multitask effectively, and apply critical thinking
Enter data correctly and timely in appropriate systems

Requirements

What you’ll need

High School education or GED required
5+ years of relevant Customer Service experience
High proficiency and regular use of Excel and Outlook required
Pro-active work ethic with ability to be managed/trained virtually
Detail orientation
Excellent written and oral professional communication skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
Candidate must be located within 50 miles of the New Orleans, LA, branch location
Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Fully remote work arrangement
Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload for home working
Equal employment opportunity protections
Reasonable accommodation support for the online application process
Tobacco-free policy