Senior Director, Client Success

The Cigna Group

. Serve as the primary strategic relationship owner and trusted advisor for assigned clients .

Posted 10/22/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and client success within the healthcare sector, focusing on relationship building, revenue retention, and data-driven insights. Proficient in leading executive engagements and coordinating cross-functional teams to achieve client objectives and enhance utilization of healthcare solutions.

Highest-signal resume keywords

Healthcare Client ManagementStrategic Account ManagementVirtual Care ExpertiseExecutive Relationship ManagementRevenue Retention Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessPopulation Health ManagementData AnalysisContract NegotiationStrategic PlanningPerformance Data InterpretationAccount GrowthRenewal StrategyHealthcare Benefits KnowledgeDigital Health Solutions

Soft Skills

Excellent CommunicationPresentation SkillsRelationship ManagementProblem-SolvingInfluencing Outcomes

Tools & Technologies

SalesforceCRM TechnologyAI Tools

Industry Keywords

Healthcare Benefits EcosystemEmployer-Sponsored BenefitsTPAsBrokers/ConsultantsHealthcare DeliveryClient Value RealizationExecutive PresenceCommercial AcumenRetention RiskCompetitive Trends

About the role

Key responsibilities & impact

Serve as the primary strategic relationship owner and trusted advisor for assigned clients
Develop and execute strategic account plans focused on client health, executive alignment, retention, utilization, growth, and long-term partnership objectives
Build trusted relationships with senior and executive client stakeholders
Understand client business objectives, benefit strategy, population health priorities, member engagement needs, and success measures
Own the client health narrative and identify relationship, performance, financial, contractual, utilization, and renewal risks
Lead renewal and revenue-retention strategy with Sales, Finance, Legal, Account Management, and other internal stakeholders
Identify and advance expansion opportunities through additional MDLIVE solutions, increased adoption, and improved utilization
Translate operational, clinical, financial, utilization, and engagement data into executive-level insights and recommendations
Lead Quarterly Business Reviews, Annual Strategic Reviews, executive meetings, and multi-year partnership planning
Lead strategic and executive escalations, coordinating internal alignment, resolution strategy, and client communication
Serve as the voice of the client internally and coordinate cross-functional client strategy and commitments
Partner with Account Management on strategic priorities, tactical execution, day-to-day operations, and issue follow-through
Maintain visibility into client health, retention risk, growth opportunities, executive relationships, and key commitments in client management systems
Monitor healthcare, virtual care, benefit, and competitive trends relevant to assigned clients
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required
10+ years of experience in healthcare client management, strategic account management, client success, consulting, health plan management, healthcare benefits, digital health, virtual care, or a related field preferred
Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and the healthcare benefits ecosystem
Strong knowledge of virtual care, digital health, healthcare delivery, population health, and client value realization
Experience managing complex enterprise relationships with health plans, large employers, TPAs, brokers/consultants, or healthcare organizations
Experience supporting executive relationships, enterprise renewals, revenue retention, account growth, and strategic planning
Experience leading executive business reviews and coordinating across clinical, operational, financial, technology, legal, and executive stakeholder groups
Virtual care, digital health, healthcare delivery, or healthcare benefits experience strongly preferred
Strong executive presence and credibility with senior and C-suite client stakeholders
Commercial acumen across retention, renewals, account growth, pricing, contracting, and revenue risk
Ability to interpret performance data and translate it into business insights and recommendations
Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills
Ability to influence outcomes and lead cross-functional teams without direct authority
Exceptional organization and project-management skills
Experience with Salesforce or similar CRM/client-management technology
Experience using AI tools to support daily workflows and improve efficiency
Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Remote/home working permitted occasionally or permanently, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Up to 20% travel requirement
Equal employment opportunity and reasonable accommodation support
Tobacco-free policy and smoking cessation program eligibility where applicable