Senior Enrollment/Billing Representative

The Cigna Group

. Provide billing and collections support to new and existing accounts .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing, collections, and account management, with strong analytical skills and proficiency in Excel and accounting systems. Capable of providing exceptional customer service while managing multiple priorities and improving processes.

Highest-signal resume keywords

Billing SupportCollections ManagementExcel ProficiencyAnalytical SkillsCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingCollectionsAccount ReconciliationData AnalysisFinancial Reporting10 Key ProficiencyProcess ImprovementCash ApplicationInvoicingPeer Audits

Soft Skills

Problem SolvingTime ManagementOrganizational SkillsInterpersonal SkillsLeadership

Tools & Technologies

GenasysSAPPCRSMS Applications

Industry Keywords

TPA BusinessClient AccountsDelinquency ReportsCustomer Dispute ResolutionFinancial Performance Tracking

About the role

Key responsibilities & impact

Provide billing and collections support to new and existing accounts
Manage a book of TPA business and assigned portfolio of complex client accounts
Reconcile group accounts and accounts receivable
Create special charge invoices and bills
Research and resolve payment, census, billing, eligibility, rate variance, delinquency, and customer dispute issues
Request refunds and monitor delinquency reports
Work with third-party administrators, brokers, clients, internal/external customers, banks, vendors, partners, and matrix organizations
Facilitate conference calls and meetings with internal and external parties
Analyze client data and prepare monthly and ad hoc reports
Process group renewals, new business, terms, and revisions
Conduct peer audits to ensure quality and mitigate financial risk
Track and monitor customer financial performance
Identify and implement process improvements
Apply financial payments to accounting systems
Provide cash and census application support, mailings, filing, electronic invoicing, and general administrative support
Process, review, and understand multiple systems inputs
Provide internal and external customer service
Support special projects as needed
Achieve or exceed daily, quality, and individual development goals

Requirements

What you’ll need

High School Degree or equivalent is required; Bachelor’s degree preferred.
3+ years work experience in billing, accounting, or collections role
Proficient in 10 keys
Strong knowledge of Excel
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
Analytical, attention-to-detail, and quality-oriented
Knowledge of MS applications
Ability to demonstrate solid problem solving skills
Demonstrate ability to manage time and prioritize appropriately
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
Ability to multi-task and shift priorities
Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.
Ability to work independently and pro-actively
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
Demonstrate leadership and motivational skills in fast-paced environment.
Strong interpersonal skills.
Must work from the United States.
Must use cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working from home.

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working