Senior Enrollment/Billing Representative

The Cigna Group

. Manage an assigned portfolio of complex client accounts .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex client accounts, performing billing and collections processes, and reconciling accounts receivable. Proficient in data analysis and reporting, with strong problem-solving and communication skills to enhance customer service and operational efficiency.

Highest-signal resume keywords

Billing ManagementAccounts Receivable ReconciliationData AnalysisExcel ProficiencyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCollectionsAccounts ReconciliationData AnalysisElectronic Invoicing10 Key ProficiencyAccounting ConceptsReport PreparationProcess ImprovementFinancial Performance Tracking

Soft Skills

Attention to DetailProblem SolvingTime ManagementOrganizational SkillsInterpersonal Skills

Tools & Technologies

ExcelGenasysSAPPCRSMicrosoft Applications

Industry Keywords

Client AccountsCollections ProcessesBilling InquiriesDelinquency ReportsQuality Audits

About the role

Key responsibilities & impact

Manage an assigned portfolio of complex client accounts
Perform collections processes and procedures
Research and respond to billing or payment inquiries within established turnaround times and escalate issues as needed
Reconcile accounts receivable with third-party administrators, brokers, and clients
Facilitate conference calls or meetings with internal and external parties
Research member eligibility and rate variances
Analyze client data using reports and other resources
Process group renewals, new business, terms, and revisions
Reconcile accounts periodically
Calculate and create special charge bills
Monitor delinquency reports and communicate with TPA partners
Perform peer audits to ensure quality and mitigate financial risk
Meet or exceed daily, quality, and individual development goals
Track and monitor customers’ financial performance using appropriate tools
Resolve customer disputes and rate issues with matrix partners
Identify and implement process improvements with matrix organizations
Apply accounting concepts
Prepare monthly and ad hoc reports
Provide internal and external customer service
Process, review, and understand inputs from multiple systems
Provide special project support
Perform electronic invoicing
Apply financial payments to accounting systems
Perform filing and general administrative duties
Provide cash-team support, including cash and census application, mailings, filing, and electronic invoicing

Requirements

What you’ll need

High School Diploma or equivalent experience is required; Bachelor’s degree preferred.
3+ years work experience in billing, accounting, or collections role
Proficient in 10 keys
Strong knowledge of Excel
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
Analytical, attention-to-detail, and quality-oriented
Knowledge of Microsoft applications
Ability to demonstrate solid problem solving skills
Ability to manage time and prioritize appropriately
Ability to multitask and shift priorities
Ability to work independently and proactively
Strong verbal/written communication and organizational skills
Strong interpersonal skills
Ability to work from home using cable broadband or fiber optic internet with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working