Senior Enrollment/Billing Representative

The Cigna Group

. Manage an assigned portfolio of complex client accounts .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex client accounts, performing collections processes, and reconciling accounts receivable. Proficient in data analysis, customer service, and applying accounting concepts to ensure financial accuracy and compliance.

Highest-signal resume keywords

3+ Years Experience In Billing, Accounting, Or CollectionsStrong Knowledge Of ExcelGenasys, SAP, PCRS System KnowledgeAnalytical And Attention-To-Detail SkillsStrong Verbal/Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ProcessesAccount ReconciliationData AnalysisElectronic InvoicingFinancial Payments Application10 Keys ProficiencyAccounting ConceptsReport PreparationCustomer Dispute ResolutionProcess Improvement Implementation

Soft Skills

Problem Solving SkillsTime ManagementResponsiveness And Sense Of UrgencyInterpersonal SkillsOrganizational Skills

Tools & Technologies

ExcelGenasysSAPPCRSMS Applications

Industry Keywords

Client Accounts ManagementBilling InquiriesDelinquency ReportsCustomer ExpectationsFinancial Risk Mitigation

About the role

Key responsibilities & impact

Manage an assigned portfolio of complex client accounts
Perform collections processes and procedures
Research and respond to billing or payment inquiries within established turnaround times; escalate issues as needed
Reconcile accounts receivable with third-party administrators, brokers, and clients
Facilitate conference calls or meetings with internal and external parties
Research member eligibility and rate variances
Analyze client data using reports and other resources
Process group renewals, new business, terms, and revisions
Reconcile accounts periodically
Calculate and create special charge bills
Monitor delinquency reports and communicate with TPA partners
Perform peer audits to ensure quality and mitigate financial risk or exposure
Achieve or exceed daily goals, quality goals, and individual development goals
Track and monitor customers’ financial performance using appropriate tools
Resolve customer disputes and rate issues with matrix partners
Identify and implement high-potential process improvements with matrix organizations
Apply accounting concepts
Prepare monthly and ad hoc reports
Provide internal and external customer service
Process, review, and understand inputs from multiple systems
Support special projects
Perform electronic invoicing
Apply financial payments to accounting systems
Perform filing and general administrative duties
Provide cash-team support, including cash and census application, mailings, filing, and electronic invoicing
Understand relationships between CIGNA HealthCare matrix partners and customer-service deliverables

Requirements

What you’ll need

High School Degree or equivalent is required; Bachelor’s degree preferred
3+ years work experience in billing, accounting, or collections role
Proficient in 10 keys
Strong knowledge of Excel
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
Analytical, attention-to-detail, and quality-oriented
Knowledge of MS applications
Ability to demonstrate solid problem solving skills
Demonstrate ability to manage time and prioritize appropriately
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
Ability to multi-task and shift priorities
Understanding of customer expectations and sense of urgency
Ability to work independently and proactively
Strong verbal/written communication and organizational skills
Leadership and motivational skills in a fast-paced environment
Strong interpersonal skills
If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet requirement for home working