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Senior Enrollment/Billing Supervisor
The Cigna Group. Lead, supervise, coach, and develop Billing Analysts and Billing Representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing systems, accounts receivable management, and operational efficiency while leading and developing teams to achieve performance goals. Proficient in coaching, training, and implementing process improvements to enhance service delivery and client satisfaction.
Highest-signal resume keywords
Billing Systems ProficiencyAccounts Receivable ManagementTeam Leadership and DevelopmentAnalytical and Problem-Solving SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BillingAccounts ReceivableRevenue OperationsHealthcare AdministrationOperational MetricsFinancial ReportingCoachingTrainingPerformance MonitoringProcess Improvement
Soft Skills
CommunicationTeamworkEmployee EngagementDecision-MakingProblem-Solving
Industry Keywords
Healthcare PayerEnrollmentEligibilityRevenue CycleOrganizational Change
About the role
Key responsibilities & impact- Lead, supervise, coach, and develop Billing Analysts and Billing Representatives
- Establish performance expectations and accountability measures
- Conduct coaching, performance, and career development discussions
- Foster employee engagement, teamwork, and continuous improvement
- Lead onboarding and training for new hires
- Ensure team proficiency in billing systems, processes, and client requirements
- Identify skill gaps and implement development plans
- Coordinate cross-training to improve operational flexibility and business continuity
- Maintain training materials, job aids, and standard operating procedures
- Support workforce readiness for new products, systems, and billing modernization initiatives
- Oversee accurate and timely invoicing
- Monitor accounts receivable aging, collections performance, and outstanding balances
- Resolve billing discrepancies and payment application issues
- Manage escalated client and operational issues
- Support departmental financial and operational goals
- Monitor AR performance, invoice accuracy, collection effectiveness, escalation resolution, productivity, service metrics, training, and readiness measures
- Prepare operational and financial reports for leadership
- Identify risks, trends, and opportunities for improvement
- Drive operational efficiency and quality improvement initiatives
- Support implementation of new systems, tools, and workflows
- Lead adoption and readiness efforts for billing modernization and transformational initiatives
- Partner with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams
Requirements
What you’ll need- Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations
- Prior supervisory, leadership, or team lead experience
- Strong analytical, problem-solving, and decision-making skills
- Experience utilizing operational metrics and reporting
- Strong communication and stakeholder management abilities
- Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience, preferred
- Experience leading organizational change or system implementations, preferred
- Experience developing, coaching, and training employees, preferred
- Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work arrangement
- Cable broadband or fiber optic internet requirement for home working, with at least 10Mbps download/5Mbps upload