Senior Pharmacy Technician

The Cigna Group

. Handle inbound calls from patients and learn about their medical history and fertility challenges .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient coordination and data management within a pharmacy setting, ensuring accuracy in prescription processing and exceptional customer service. Proficient in multitasking and maintaining attention to detail while fostering teamwork and effective communication.

Highest-signal resume keywords

National Pharmacy Technician CertificationArizona Pharmacy Technician LicenseMassachusetts Pharmacy Technician LicenseData Entry SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription ProcessingPatient Information ManagementData EntryAttention to DetailMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationTeamworkProblem-SolvingCustomer Service

Tools & Technologies

Microsoft OfficePharmacy Management Systems

Certifications & Qualifications

National Pharmacy Technician Certification

Industry Keywords

FertilityPatient ExperiencePrescription ClaimsInsurance ProcessingMedical History

About the role

Key responsibilities & impact

Handle inbound calls from patients and learn about their medical history and fertility challenges
Collaborate with patients and physicians to coordinate fertility plans and medications
Own the patient experience by resolving customer issues and ensuring 100% follow-up
Accurately obtain and enter patient information, including shipping, insurance, and payment details
Escalate complex claims to the appropriate team
Perform data entry and enter prescriptions into the system
Process prescription claims accurately so medications are dispensed accurately
Juggle multiple tasks while maintaining attention to detail
Participate in special projects and perform other duties related to specific contract performance
Work Monday–Friday 12:30pm–9:00pm Eastern time, with rotating weekend shifts
Complete six weeks of training Monday–Friday 9:00am–5:00pm Eastern time

Requirements

What you’ll need

High School Diploma or GED required
1+ years of relevant experience as a technician
Valid National Pharmacy Technician certification required
Valid Arizona or Massachusetts pharmacy technician license required
1+ year(s) of call center experience preferred
Microsoft Office proficiency and data entry skills
Exceptional attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Ability to multitask in both PC/Phone related tasks
Ability to work effectively and foster teamwork
Demonstrated ownership of projects and responsibility for building strong working relationships with colleagues and customers
Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines
Must reside within Arizona, Massachusetts, or Illinois
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Health coverage effective day 1, including medical, dental, and vision
Holiday, PTO and OT pay
401K with company match
Tuition reimbursement
Fun, friendly and unique culture
Well-being and behavioral health programs
Company-paid life insurance
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Annual bonus plan eligibility