Senior Pharmacy Technician

The Cigna Group

. Handle inbound calls from fertility patients and learn about their medical history and challenges .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient coordination and data management within the fertility sector, ensuring accurate processing of prescriptions and exceptional customer service. Proficient in multitasking and maintaining attention to detail while fostering strong relationships with patients and healthcare professionals.

Highest-signal resume keywords

National Pharmacy Technician CertificationArizona Pharmacy Technician LicenseMassachusetts Pharmacy Technician LicenseData Entry SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription ProcessingPatient Information ManagementMedical History DocumentationClaims EscalationAttention to DetailMultitaskingQuality AssuranceMicrosoft Office Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationTeamworkCustomer Relationship ManagementResults-Oriented

Certifications & Qualifications

National Pharmacy Technician Certification

Industry Keywords

FertilityPatient ExperiencePrescription ClaimsHealthcare CoordinationInsurance Processing

About the role

Key responsibilities & impact

Handle inbound calls from fertility patients and learn about their medical history and challenges
Collaborate with patients and physicians to coordinate fertility plans and medications
Own the patient experience by resolving customer issues and ensuring 100% follow-up
Accurately obtain and enter patient information, including shipping, insurance, and payment details
Escalate complex claims to the appropriate team
Perform data entry and enter prescriptions into the system
Process prescription claims accurately so medications are dispensed correctly
Juggle multiple tasks while maintaining attention to detail
Participate in special projects
Perform other duties related to specific contract performance

Requirements

What you’ll need

High School Diploma or GED required
1+ years of relevant experience as a technician
Valid National Pharmacy Technician certification required
Valid Arizona or Massachusetts pharmacy technician license required
1+ year(s) of call center experience preferred
Microsoft Office proficiency and data entry skills
Exceptional attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Ability to multitask in PC- and phone-related tasks
Ability to work effectively and foster teamwork
Demonstrated ownership of projects and responsibility for building strong working relationships with colleagues and customers
Results-oriented, with the ability to prioritize and manage workload and meet deadlines
Must reside within Arizona, Massachusetts, or Illinois
Cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload for home working

Benefits

Comp & perks

Health coverage effective day 1, including medical, dental, and vision
Holiday, PTO, and overtime pay
401(k) with company match
Tuition reimbursement
Fun, friendly, and unique culture
Annual bonus plan eligibility
Well-being and behavioral health programs
Company-paid life insurance
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence