Senior Pharmacy Technician

The Cigna Group

. Handle inbound calls from fertility patients and learn about their medical history and challenges .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination and prescription processing while ensuring exceptional attention to detail and accuracy. Proficient in managing multiple tasks and maintaining effective communication with patients and healthcare professionals.

Highest-signal resume keywords

National Pharmacy Technician CertificationArizona Pharmacy Technician LicenseCall Center ExperienceMicrosoft Office ProficiencyData Entry Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prescription ProcessingPatient CoordinationClaims ProcessingData EntryAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingWorkload Management

Tools & Technologies

PCPhone SystemsCable BroadbandFiber Optic Internet

Certifications & Qualifications

National Pharmacy Technician CertificationArizona Pharmacy Technician LicenseMassachusetts Pharmacy Technician License

Industry Keywords

FertilityPatient ExperienceInsurance ClaimsPrescription ClaimsHealthcare

About the role

Key responsibilities & impact

Handle inbound calls from fertility patients and learn about their medical history and challenges
Collaborate with patients and physicians to coordinate fertility plans and medications
Own the patient experience by resolving customer issues and ensuring 100% follow-up
Accurately obtain and enter shipping, insurance, payment, patient, and prescription information
Escalate complex claims to the appropriate team
Process prescription claims accurately so prescriptions are dispensed correctly
Juggle multiple tasks while maintaining attention to detail
Participate in special projects and perform other duties related to specific contract performance

Requirements

What you’ll need

High School Diploma or GED required
1+ years of relevant experience as a technician
Valid National Pharmacy Technician certification required
Valid Arizona or Massachusetts pharmacy technician license required
1+ year of call center experience preferred
Microsoft Office proficiency and data entry skills
Exceptional attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Ability to multitask in PC- and phone-related tasks
Ability to prioritize and manage workload and meet deadlines
Must reside within Arizona, Massachusetts, or Illinois
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working
Availability for Monday-Friday 12:30pm-9:00pm Eastern time, rotating weekends, and six weeks of training Monday-Friday 9:00am-5:00pm Eastern time

Benefits

Comp & perks

Health coverage effective day 1, including medical, dental, and vision
Holiday, PTO and overtime pay
401(k) with company match
Tuition reimbursement
Well-being and behavioral health programs
Company-paid life insurance
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Annual bonus plan eligibility
Fun, friendly and unique culture