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Senior Process Improvement Advisor
The Cigna Group. Lead and manage cross-functional process improvement initiatives using best practices, methodologies, tools, and techniques .
About the role
Key responsibilities & impact- Lead and manage cross-functional process improvement initiatives using best practices, methodologies, tools, and techniques
- Analyze and measure the effectiveness of existing business processes
- Design sustainable, repeatable, and quantifiable future-state solutions
- Document current-state processes
- Conduct root cause analysis to identify operational pain points and improvement opportunities
- Partner with business stakeholders to prioritize opportunities and recommend solutions
- Enhance quality, efficiency, and service delivery
- Communicate project status, milestones, risks, and recommendations to stakeholders and leadership
- Develop and enhance work instructions, job aids, training materials, and process documentation
- Collaborate with senior operational leaders and cross-functional partners on high-impact initiatives
Requirements
What you’ll need- High School Diploma or GED required
- Bachelor's Degree in Business, Healthcare Administration, Finance, or a related field preferred
- Lean Six Sigma Green/Black Belt certification or 8+ years of experience applying process improvement methodologies
- Strong analytical skills, including data analysis and summarizing findings
- Critical thinking and strategic problem-solving abilities
- Strong business acumen
- Organizational and time management skills
- Ability to manage multiple priorities
- Ability to navigate ambiguity and embrace change
- Ability to work collaboratively with stakeholders at all levels
- Exceptional written and verbal communication skills
- Strong presentation and facilitation skills
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home-based work
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work from home