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The Cigna Group

Senior Process Improvement Advisor

The Cigna Group

. Lead and manage cross-functional process improvement initiatives using best practices, methodologies, tools, and techniques .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $111,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and manage cross-functional process improvement initiatives using best practices, methodologies, tools, and techniques
  • Analyze and measure the effectiveness of existing business processes
  • Design sustainable, repeatable, and quantifiable future-state solutions
  • Document current-state processes
  • Conduct root cause analysis to identify operational pain points and improvement opportunities
  • Partner with business stakeholders to prioritize opportunities and recommend solutions
  • Enhance quality, efficiency, and service delivery
  • Communicate project status, milestones, risks, and recommendations to stakeholders and leadership
  • Develop and enhance work instructions, job aids, training materials, and process documentation
  • Collaborate with senior operational leaders and cross-functional partners on high-impact initiatives

Requirements

What you’ll need
  • High School Diploma or GED required
  • Bachelor's Degree in Business, Healthcare Administration, Finance, or a related field preferred
  • Lean Six Sigma Green/Black Belt certification or 8+ years of experience applying process improvement methodologies
  • Strong analytical skills, including data analysis and summarizing findings
  • Critical thinking and strategic problem-solving abilities
  • Strong business acumen
  • Organizational and time management skills
  • Ability to manage multiple priorities
  • Ability to navigate ambiguity and embrace change
  • Ability to work collaboratively with stakeholders at all levels
  • Exceptional written and verbal communication skills
  • Strong presentation and facilitation skills
  • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home-based work

Benefits

Comp & perks
  • Annual bonus plan eligibility
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
  • Remote work from home