Senior ServiceNow Developer – Analyst

The Cigna Group

. Design, develop, and enhance ServiceNow catalog items and portal solutions .

Posted 9/15/2026full-timeRemote • Virginia • United StatesSenior💰 $81,300 - $135,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and enhancing ServiceNow solutions, including catalog items and workflows, while effectively translating business and technical requirements into user-friendly portal experiences. Strong capabilities in troubleshooting, technical documentation, and collaboration within Agile environments are essential.

Highest-signal resume keywords

ServiceNow DevelopmentITSM ModulesWorkflow DesignAgile MethodologiesTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Catalog ItemsClient ScriptsFlow DesignerDynamic Workflow FunctionalityPortal Development

Soft Skills

TroubleshootingProblem-SolvingWritten CommunicationVerbal Communication

Tools & Technologies

ServiceNowService PortalNow Assist

Industry Keywords

IT Service ManagementAutomationDigital Employee ExperienceSelf-Service Adoption

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design, develop, and enhance ServiceNow catalog items and portal solutions
Translate business and technical requirements into scalable, user-friendly portal experiences
Partner with ITSM process owners, support teams, and business stakeholders on automation, simplification, and service improvement
Build and maintain workflows, flows, client scripts, and portal functionality
Contribute to solution design discussions and collaborate with the Portal Architect on portal strategy
Troubleshoot issues, identify root causes, and implement solutions to improve system performance and user satisfaction
Create and maintain technical documentation, procedures, and knowledge resources
Participate in Agile development activities and continuous improvement

Requirements

What you’ll need

3+ years of experience developing and supporting solutions within the ServiceNow platform, including ITSM modules
Hands-on experience creating and enhancing ServiceNow catalog items, workflows, Flow Designer solutions, client scripts, and dynamic workflow functionality
Experience developing within Service Portal environments
Ability to gather, analyze, and document business and technical requirements from technical and non-technical stakeholders
Strong troubleshooting and problem-solving skills
Experience creating technical documentation, procedures, and support materials
Strong written and verbal communication skills
Working knowledge of Agile software development methodologies
Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home
Bachelor's degree preferred
Experience partnering with enterprise IT organizations and service management teams
Experience contributing to portal modernization or digital employee experience initiatives
Familiarity with ServiceNow Now Assist capabilities and AI-enabled workflow solutions
Experience improving automation, efficiency, and self-service adoption across IT services

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement