Source Document Analyst

The Cigna Group

. Review prior year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista .

Posted 10/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing client benefit summaries and resolving discrepancies through effective communication and collaboration. Skilled in utilizing Cigna's administrative tools and maintaining documentation accuracy to support healthcare service implementation.

Highest-signal resume keywords

Cigna Administrative CapabilitiesSource Document ManagementMicrosoft Office ProficiencyMatrix Partner Relationship ManagementProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit Summary AnalysisDiscrepancy ReportingSource Document ComparisonData AnalysisClient Implementation Support

Soft Skills

Independent PrioritizationEffective CommunicationProblem Resolution

Tools & Technologies

EProCITBenefit Sculpting Tool (BST)VistaCigna Quic Tool

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ServicesClient Benefit SummariesSBCsEligibilityCustomer Service

About the role

Key responsibilities & impact

Review prior year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista
Review non-routine and complex issues that could affect client benefit-summary delivery and system accuracy
Create discrepancy reports identifying issues that could delay client implementation of healthcare services
Understand benefit standards across Cigna platforms for dental, vision, and medical benefit summaries and SBCs
Maintain source documents in the document storage process
Run source-document comparisons using Cigna’s Quic Tool process
Map Facets client SBCs to MyCigna.com through Cigna’s internal process
Attend biweekly team meetings and training huddles supporting implementation and client interface-session preparation
Support end-to-end audits to identify source-document discrepancies
Produce work fallout reports and coordinate with Benefit Summary Analyst and Quality Reviews on maintenance activity and updates

Requirements

What you’ll need

High School Diploma or GED - required
1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience - preferred
2+ years of experience working with matrix partner relationships and effectively resolving issues - required
2+ years of experience with multiple software and system-based applications, including database and spreadsheets - preferred
Proficient with Microsoft Office products, including Excel, Outlook, and Word - required
Project management experience - preferred
Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions - required
If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, dental, and well-being and behavioral health programs starting on day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence