Source Document Analyst

. Review prior-year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

Key responsibilities & impact

Review prior-year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista
Review non-routine and complex issues that could affect client benefit summaries and system discrepancies
Create discrepancy reports identifying issues that could delay client implementation of healthcare services
Understand benefit standards across Cigna platforms for dental, vision, and medical benefit summaries and SBCs
Maintain source documents in the document storage process
Run source-document comparisons using Cigna's Quic Tool process
Map client SBCs in Facets to MyCigna.com through Cigna's internal process
Attend biweekly team meetings and training huddles
Support implementation preparation for client interface sessions
Support end-to-end audits to identify source-document discrepancies
Produce work fallout reports and coordinate with Benefit Summary Analysts and Quality Reviews on maintenance activity and updates

What you’ll need

High School Diploma or GED - required
2+ years of experience working with matrix partner relationships and effectively resolving issues - required
Proficient with Microsoft Office products, including Excel, Outlook, and Word - required
Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions - required
1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, or customer services experience - preferred
2+ years of experience with multiple software and system-based applications, including databases and spreadsheets - preferred
Project management experience - preferred
For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload is required

Comp & perks