Strategic Client Manager

The Cigna Group

. Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients .

Posted 10/23/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and executing service strategies for global benefit programs, with a strong focus on achieving performance targets and providing consultative solutions. Proficient in account management and skilled in communication, negotiation, and collaboration across diverse stakeholders.

Highest-signal resume keywords

Client ManagementAccount ManagementSalesforce ProficiencyLife, Accident And Health LicensureGlobal Benefits Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SupportAccount ServiceSales StrategyHealth Service Products KnowledgeConsultative Solutions

Soft Skills

Strong Communication SkillsEmotional IntelligenceNegotiation SkillsAdaptabilityTeam Player

Tools & Technologies

Microsoft OfficeSales Tracking SystemsDatabasesSpreadsheetsExcel

Certifications & Qualifications

Life, Accident And Health Licensure

Industry Keywords

Global BenefitsClient RelationsWellness ProgramsEmployee RelationsCompliance

About the role

Key responsibilities & impact

Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients
Develop and execute service strategies supporting large client global benefit programs, wellness, and employee relations
Meet or exceed persistency, premium growth, and earnings targets
Manage business relationships for an assigned book of business
Collaborate across product and operational lines to optimize client, broker/consultant, and internal stakeholder relationships
Provide proactive and consultative benefit-program solutions globally
Renew existing accounts and sell new business to existing accounts
Serve as a consultant to key decision makers
Support high-profile, high-touch clients day to day
Provide ongoing information and recommendations to clients and brokers/consultants
Upsell and cross-sell additional product lines within Cigna Global and matrix partners
Educate clients about compliance and process updates
Collaboratively resolve escalated eligibility, premium/invoicing, and service issues
Manage sales information in Salesforce

Requirements

What you’ll need

Bachelor's degree preferred or equivalent work experience
8+ years of relevant client support/client management experience required
State-required Life, Accident and Health Licensure required
Thorough understanding of health service products and services and associated operating requirements
Global Benefits experience preferred
Extensive experience in account management, account service, sales, or significant client and customer interaction
Strong written and verbal communication skills
Excellent presentation and consultation skills
Strong emotional intelligence, including empathy, listening, and adaptability
Strong negotiation skills
Ability to effectively manage multiple tasks and collaborative meetings
Ability to remain composed under pressure
Knowledge of practices, techniques, and tools for consultative client and customer service
Client- and customer-focused team player
Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems
Ability to travel for client and organizational meetings
For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Incentive Compensation eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence