FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Strategic Client Manager
The Cigna Group. Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and executing strategies for global benefit programs, with a strong focus on consultative solutions and operational performance. Proficient in account management, sales, and compliance within the healthcare industry.
Highest-signal resume keywords
Client ManagementGlobal Benefits ExperienceSalesforce ProficiencyLife, Accident And Health LicensureConsultative Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales Strategy DevelopmentHealth Service Products KnowledgeNegotiation SkillsConsultation Skills
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationEmotional IntelligenceAdaptabilityTeam Collaboration
Tools & Technologies
Microsoft OfficeSales Tracking SystemsDatabasesSpreadsheetsExcel
Certifications & Qualifications
Life, Accident And Health Licensure
Industry Keywords
Global HealthcareClient SupportEmployee RelationsWellness ProgramsOperational Performance
About the role
Key responsibilities & impact- Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients
- Develop and execute broad service strategies supporting large clients’ global benefit programs, wellness, and employee relations
- Meet or exceed persistency, premium growth, and earnings targets
- Manage business relationships for an assigned book of business
- Collaborate across product and operational lines to optimize client, broker/consultant, and internal stakeholder relationships
- Provide proactive and consultative solutions for global benefit program needs
- Renew existing accounts and sell new business to existing accounts
- Serve as a consultant to key decision-makers
- Support high-profile, high-touch clients day to day
- Provide ongoing proactive information and recommendations to clients and brokers/consultants
- Manage renewals for existing business
- Upsell and cross-sell additional product lines within Cigna Global and matrix partners
- Educate clients about Cigna Global compliance and process updates
- Collaboratively handle and resolve escalated eligibility, premium/invoicing, and service issues
- Manage sales information in Salesforce
Requirements
What you’ll need- Bachelor's degree preferred or equivalent work experience
- 8+ years of relevant client support/client management experience required
- State-required Life, Accident and Health Licensure required
- Thorough understanding of health service products and services and associated operating requirements
- Global Benefits experience preferred
- Extensive experience in account management, account service, sales, or significant client/customer interaction
- Strong written and verbal communication skills
- Excellent presentation and consultation skills
- Strong emotional intelligence, including empathy, listening, and adaptability
- Strong negotiation skills
- Ability to effectively manage multiple tasks and collaborative meetings
- Ability to remain composed under pressure
- Knowledge of practices, techniques, and tools for outstanding consultative client and customer service
- Client- and customer-focused, with ability to work as a team player with the client management organization and matrix partners
- Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems
- Ability to travel for client and organizational meetings
- For home working, cable broadband or fiber optic internet service with minimum speeds of 10 Mbps download/5 Mbps upload
Benefits
Comp & perks- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Incentive compensation eligibility
- Remote work arrangement
- Tobacco-free policy