Team Leader – Commercial Employer Market Account Team Support

The Cigna Group

. Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators .

Posted 9/28/2026full-timeRemote • United StatesSenior💰 $88,700 - $147,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing client relationships and operational processes. Proficient in team performance monitoring, issue resolution, and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

Team LeadershipClient Support ExperienceProcess ImprovementTime ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient Issue ResolutionOperational Issue ResolutionProject ImplementationAI-Driven Solutions Integration

Soft Skills

CoachingCollaborationProblem SolvingAdaptabilityDelegation

Tools & Technologies

Microsoft Office

Industry Keywords

Express ScriptsAccount Care TeamClient Service TeamCross-Functional Collaboration

About the role

Key responsibilities & impact

Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators
Support the Express Scripts Commercial Division Account Care Team
Ensure direct reports meet client and Client Service Team partner needs
Coach and train direct reports
Support escalations and engage cross-functional partners to develop solutions
Serve as process subject-matter expert and provide guidance on policies, procedures, and workflows
Maintain a book of business/group mailbox for client issue resolution, reporting needs, access requests, and tactical tasks
Facilitate resolution of cross-functional operational issues and ensure effective project implementation
Support day-to-day operational, system, process, and issue inquiries
Balance priorities to achieve divisional and team objectives
Monitor resources and communications to identify support opportunities
Identify common issues and drive team process improvements
Monitor team performance and provide detailed reporting
Maintain and update team playbooks, training materials, and resources
Identify opportunities to integrate AI-driven solutions into daily workflows

Requirements

What you’ll need

Bachelor’s degree in related field or 11 to 14 years of experience
2+ years of equivalent client support, associate account manager, or account management experience, preferably within ESI
Previous team leadership/coaching experience preferred
Demonstrated time management and organizational skills
Ability to prioritize and manage multiple assignments to completion and meet deadlines
Ability to work collaboratively and professionally interface with others at all levels
Ability to delegate work to staff
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision
Knowledge of Microsoft Office tools
For home work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload
Qualified applicants must meet applicable work authorization and employment requirements

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Tobacco-free policy
Remote work arrangement