Team Leader – Commercial Employer Market Account Team Support

The Cigna Group

. Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $88,700 - $147,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing client support operations. Proficient in process improvement, team performance monitoring, and effective communication with stakeholders.

Highest-signal resume keywords

Team LeadershipClient Support ExperienceProcess ImprovementTime ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOperational Issue ResolutionProject ImplementationPerformance MonitoringTraining Development

Soft Skills

CoachingCollaborationProblem SolvingAdaptabilityDelegation

Tools & Technologies

Microsoft Office

Industry Keywords

Client ServiceExpress ScriptsAI-Driven SolutionsCross-Functional Collaboration

About the role

Key responsibilities & impact

Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators
Support the Express Scripts Commercial Division and ensure direct reports meet client and Client Service Team partner needs
Maintain a book of business/group mailbox for client issue resolution, reporting needs, access requests, and tactical support tasks
Facilitate resolution of cross-functional operational issues and ensure projects are implemented effectively
Coach, develop, train, and guide less experienced team members
Serve as team process coach and SME for internal process and procedure inquiries
Support day-to-day operational, system, process questions, issues, inquiries, and escalations
Balance priorities to achieve divisional and team objectives
Monitor resources and communications to identify areas where the team can support Client Service Team partners
Identify common issues and constraints and drive process improvements
Take on new projects and tasks as needed
Monitor team performance and provide detailed reporting
Maintain and update team playbooks, training materials, and resources
Identify opportunities to integrate AI-driven solutions into daily workflows to improve efficiency, productivity, and business outcomes

Requirements

What you’ll need

Bachelor’s degree in a related field or 11 to 14 years of experience
2+ years of equivalent client support, Associate Account Manager, or account management experience, preferably within ESI
Previous team leadership/coaching experience preferred
Demonstrated time management and organizational skills
Ability to prioritize and manage multiple assignments to completion and meet deadlines
Ability to work collaboratively and professionally interface with others at all levels
Ability to delegate work to staff
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision
Knowledge of Microsoft Office tools
If working at home, cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement, subject to internet requirements
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working