Technical Customer Support Advisor

The Cigna Group

. Configure, support, and optimize application software and workflows for a touchless prior authorization solution .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,700 - $154,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and troubleshooting application software within cloud environments, utilizing SQL for data analysis and ensuring secure data transmission. Strong communication skills facilitate clear explanations of technical issues to diverse audiences.

Highest-signal resume keywords

SQL Query WritingCloud Service Environment ExperienceHealthcare Application SupportData Integration AnalysisJira and Salesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Software ConfigurationTroubleshooting Complex SystemsData Mapping and Storage AnalysisPostgreSQLMicrosoft SQL ServerData Transmission SecurityTechnical Documentation CreationJavaScriptMirth ConnectOrion Rhapsody

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem SolvingCuriosityPatience

Tools & Technologies

JiraSalesforceMicrosoft AzureDockerKubernetes

Industry Keywords

Healthcare Data IntegrationPrior Authorization SolutionsSensitive Data HandlingCloud-Based EnvironmentVPN and HTTPS Connections

Tech Stack

Tools & technologies

AzureCloudDockerJavaScriptKubernetesMS SQL ServerPostgresSQL

About the role

Key responsibilities & impact

Configure, support, and optimize application software and workflows for a touchless prior authorization solution
Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection
Identify root causes and recommend sustainable solutions to improve system stability, performance, and client outcomes
Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution
Access data, troubleshoot applications, and monitor system performance in a cloud-based environment
Establish and maintain secure data transmission methods, including VPN and HTTPS connections
Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams
Create, manage, document, and monitor support tickets in Jira and Salesforce through resolution
Contribute to technologies supporting better healthcare experiences
Create and maintain technical documentation for internal teams, clients, and stakeholders
Explain complex technical information clearly to nontechnical audiences

Requirements

What you’ll need

At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems
Experience troubleshooting complex systems and working with sensitive or confidential data
Ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform
Experience working within a cloud service environment
Experience analyzing data storage, system mappings, integrations, or data-use requirements
Ability to explain technical issues and solutions clearly to technical and nontechnical audiences
Strong written and verbal communication skills
Ability to manage competing priorities and solve problems independently in a fast-paced environment
Curiosity, persistence, and patience when working through complex issues across multiple systems and teams
Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home
Preferred: experience supporting healthcare applications or technology solutions
Preferred: experience with Mirth Connect, Orion Rhapsody, or Cloverleaf
Preferred: experience with Microsoft Azure
Preferred: familiarity with Docker and Kubernetes
Preferred: experience with JavaScript or another scripting language
Preferred: experience supporting healthcare data integrations or prior authorization solutions
Preferred: experience using Jira and Salesforce

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence