VP of Client Management

The Cigna Group

. Own account management performance, driving persistency, growth, and earnings across the market .

Posted 10/12/2026full-timeCharlotte • North Carolina • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, driving client retention, growth, and financial performance through strategic planning and consultative engagement. Proven leadership in coaching teams and building strong industry relationships to optimize outcomes.

Highest-signal resume keywords

Account ManagementClient Retention StrategiesPeople LeadershipAnalytical SkillsStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Driving GrowthFinancial PerformanceConsultative Client ManagementMetrics MonitoringTrend Analysis

Soft Skills

CoachingInfluencing StakeholdersTeam Leadership

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

Market ReputationProducer RelationshipsTalent StrategyCross-Functional CollaborationRenewal Strategies

About the role

Key responsibilities & impact

Own account management performance, driving persistency, growth, and earnings across the market
Develop and execute strategic plans to improve client retention and expand product solutions
Lead and coach client management teams
Monitor metrics and dashboards to identify trends, risks, and improvement opportunities
Strengthen market reputation through consultative engagement and value-driven client solutions
Partner with underwriting and cross-functional teams to optimize financial outcomes and client strategies
Drive renewal, retention, and bid prevention strategies
Build and maintain producer and industry relationships
Lead talent strategy by coaching leaders, developing successors, and building a strong talent pipeline
Serve on the Market’s Senior Executive team and translate strategy into results

Requirements

What you’ll need

Minimum 5 years of industry-related experience
Minimum 3 years of people leadership or management experience
Demonstrated experience driving growth, retention, and financial performance
Strong analytical and strategic thinking skills
Proven ability to lead teams, influence stakeholders, and deliver results
Bachelor’s degree preferred
Sales or consultative client management experience preferred
For occasional or permanent home working, cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Hybrid work arrangement
Work-from-home option with required cable broadband or fiber optic internet service at speeds of at least 10Mbps download/5Mbps upload
Reasonable accommodation support for the online application process
Tobacco/nicotine cessation program eligibility where applicable