SVP – Custody Services

The Citco Group Limited

. Oversee client service delivery and monitor service provision to agree standards for key clients .

Posted 11/11/2026full-timeCork • IrelandLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing client service delivery and operational risk within the financial services sector, with a focus on Hedge Fund Accounting and Custody. Proven ability to implement client service programs and manage complex client relationships effectively.

Highest-signal resume keywords

Leadership ExperienceHedge Fund AccountingOperational Risk ManagementClient Relationship ManagementFinancial Services Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisRFP AnalysisResource ForecastingService Quality EvaluationRisk Assessment

Soft Skills

AdaptabilityProblem SolvingTeam ManagementCommunication

Tools & Technologies

Workflow Process InitiativesSystems Implementations

Certifications & Qualifications

ACACIMAACCA

Industry Keywords

CustodyFund AccountingInvestor RelationsFinancial MarketsProduct Control

About the role

Key responsibilities & impact

Oversee client service delivery and monitor service provision to agree standards for key clients
Formulate and implement key client service program
Liaise internally with key operational areas to ensure awareness of key client requirements
Visit clients periodically to evaluate service quality and identify client priorities
Represent Custody in new business pitches, mandate meetings, and client presentations
Review and support new client mandates, including RFP analysis, response completion, and custody-specific input
Perform FTE and resource forecasting to support new client onboarding and business growth initiatives
Assist in resolving complex client issues
Run Escalation and Complaints Management within the team and department
Manage, train, and assist assigned Senior Account Managers in running their teams
Participate in reviewing department procedures and policies and supervise Senior Account Managers to ensure adherence
Participate in client conference calls
Liaise with clients regarding reporting requirements and deadlines, ensuring accurate and timely delivery
Manage continuous risk assessment of current and potential new funds under administration
Identify issues and recommend company-wide solutions for high-risk projects
Manage Operational Risk, including monthly reporting on status reports and key development issues
Lead project work related to industry and regulatory changes and its development within Citco Custody Limited
Participate in and lead projects supporting the continuing expansion and evolution of the business

Requirements

What you’ll need

Bachelor or master level degree in accounting, finance, economics or professional accounting designation (ACA, CIMA, ACCA)
10 years+ experience in Financial Services, preferably with exposure to Product Control, Operations, Custody or Fund Accounting environments
Formal 5-7 years’ experience in a leadership capacity managing people
Strong technical knowledge of Hedge Fund Accounting, Investor Relations and Custody
Good understanding of Financial Markets / Fund Services Business
Exposure to systems implementations and work flow process initiatives
Ability to adapt to change
Proven Manager
Strong risk knowledge

Benefits

Comp & perks

Range of benefits
Training and education support
Flexible working arrangements
Workplace accommodations available upon request for candidates taking part in all aspects of the selection