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Assistant Director of Student Advising
The Community Solution Education System. Provide leadership in delivering a student-centered experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial aid regulations, student advising, and data analysis to enhance student retention and support institutional initiatives. Proven ability to lead cross-departmental collaboration and manage complex student issues while ensuring compliance with federal and state regulations.
Highest-signal resume keywords
Financial Aid ExpertiseStudent Information Systems ExperienceData Analysis and ReportingHigher Education Administration KnowledgeLeadership and Supervisory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFinancial Aid RegulationsAcademic AdvisingReport ProductionMicrosoft Excel (Pivot Tables, Power Query, XLOOKUP)Student Lifecycle ProcessesCompliance InitiativesPolicy ImplementationEnrollment ServicesConflict Resolution
Soft Skills
Communication SkillsCustomer ServiceAnalytical ThinkingAttention to DetailRelationship-Building
Tools & Technologies
Student Information Systems (Colleague, Banner, PeopleSoft, CampusVue)CRM Platforms
Industry Keywords
Higher EducationStudent ServicesFinancial AidEnrollment ManagementTitle IV Regulations
About the role
Key responsibilities & impact- Provide leadership in delivering a student-centered experience
- Support institutional initiatives through student advising, financial aid expertise, and strategic data reporting
- Counsel students experiencing academic, financial, or enrollment challenges and identify appropriate solutions
- Collaborate with Academic Departments, Financial Aid, Registrar, Admissions, and Student Accounts to resolve complex student issues
- Review and evaluate student petitions, appeals, exceptions, and special circumstances related to eligible students’ funding
- Assist with onboarding and training new Student Services staff
- Serve as an escalation point for complex advising cases requiring cross-departmental coordination
- Support student retention initiatives through proactive outreach and intervention
- Serve as a subject matter expert regarding federal, state, and institutional financial aid regulations
- Advise students on financial aid eligibility, satisfactory academic progress, enrollment status, Leave of Absence policies, and loan regulations
- Partner with Financial Aid leadership to identify students impacted by regulatory or policy changes
- Monitor enrollment patterns affecting aid eligibility and recommend intervention strategies
- Assist with compliance initiatives and institutional audits related to student enrollment and financial aid
- Develop, maintain, and distribute recurring reports for Student Finance, Student Services, and university leadership
- Maintain weekly reporting identifying financially at-risk students
- Extract, validate, and analyze student data from SIS, CRM, and reporting platforms
- Identify data trends and present actionable recommendations to leadership
- Ensure data accuracy and integrity while adhering to institutional policies and federal regulations
- Assist the Director with strategic planning and departmental initiatives
- Develop and improve departmental procedures and workflows
- Assist with policy implementation and continuous process improvement
- Serve as Acting Director in the Director’s absence, as needed
Requirements
What you’ll need- Bachelor's degree required; master’s degree preferred
- Minimum of 5 years of progressively responsible experience in higher education
- Minimum of 2 years of experience in Financial Aid, Student Finance, Enrollment Services, or Student Services
- Experience with academic advising in a college or university setting
- Experience producing reports and analyzing institutional data
- Knowledge of federal Title IV financial aid regulations
- Strong understanding of higher education policies and student lifecycle processes
- Experience working with Student Information Systems (Colleague, Banner, PeopleSoft, CampusVue, or similar)
- Advanced Microsoft Excel skills (pivot tables, Power Query, XLOOKUP, reporting)
- Experience interpreting institutional data to support strategic decision-making
- Supervisory or leadership experience
- Comprehensive knowledge of higher education administration
- Working knowledge of federal financial aid regulations and compliance
- Strong analytical and critical thinking skills
- Ability to interpret complex policies and communicate them clearly
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service and conflict resolution skills
- High attention to detail and data accuracy
- Ability to maintain confidentiality while handling sensitive student information
- Collaborative leadership and relationship-building skills
Benefits
Comp & perks- generous paid time-off
- medical and dental coverage
- company-paid life and disability insurance
- retirement plan with employer contribution
- multiple flexible spending accounts (FSA)
- tuition reimbursement
- professional development
- regular employee appreciation events