Student Support Coordinator

The Community Solution Education System

. Serve as a primary point of contact for student inquiries by monitoring and responding to the department inbox .

Posted 10/30/2026full-timeRemote • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student advising and support, with a strong focus on communication, organizational skills, and adherence to educational policies. Proficient in utilizing Student Information Systems (SIS) and fostering connections between students and institutional resources.

Highest-signal resume keywords

Student Advising ExperienceExcellent Verbal And Written Communication SkillsOrganizational And Time Management SkillsProficient In Microsoft Office SuiteCommitment To Diversity, Equity, And Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student Information System (SIS)Microsoft WordMicrosoft ExcelMicrosoft PowerPointAdministrative Form ProcessingDocumentation ManagementData TrackingStudent Progress MonitoringOutreach CoordinationProcess Improvement

Soft Skills

Excellent TeamworkProblem-SolvingSelf-DisciplineSelf-MotivationCollaboration

Industry Keywords

Higher EducationStudent Support ServicesAdmissionsEnrollment ManagementDiversity And InclusionFederal Education PoliciesStudent Retention InitiativesClerical SkillsStudent-Facing PositionsInstitutional Resources

About the role

Key responsibilities & impact

Serve as a primary point of contact for student inquiries by monitoring and responding to the department inbox
Provide timely guidance regarding departmental procedures, student requirements, and available support resources
Monitor student progress toward admissions, registration, and other enrollment-related requirements
Conduct follow-up outreach to address outstanding items and promote timely completion
Facilitate connections between students and appropriate institutional resources, support services, and departmental personnel
Maintain accurate and timely documentation in the Student Information System (SIS)
Support student persistence and retention initiatives through proactive communication and targeted outreach
Coordinate the collection, review, submission, and tracking of student documentation
Collaborate with Student Support Counselors, Academic Advisors, Admissions, the Office of the Registrar, and other departments
Identify recurring student inquiries, administrative challenges, and service gaps and contribute to process improvements
Complete, upload, and process administrative forms
Adhere to internal, federal, Department of Education, and affiliate policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

A bachelor's degree required
Experience within student facing positions and/or higher education field
Located near one of the university locations for student-facing events and functions as needed
Excellent PC skills (Word, Excel, Power Point) and other clerical skills
Excellent verbal and written communication skills
Organizational and time management skills
Demonstrated commitment to diversity, equity, and inclusion
Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title
Excellent teamwork
Ability to work weekends and evenings as needed
One year of student advising, recruitment, or other student-facing experience
Ability to problem-solve and utilize college and university resources for individuals and groups
Exercises sound, accurate and informed independent judgment
Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position

Benefits

Comp & perks

Generous paid time-off
Medical and dental coverage
Company-paid life and disability insurance
Retirement plan with employer contribution
Multiple flexible spending accounts (FSA)
Tuition reimbursement
Professional development
Regular employee appreciation events