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Product Owner – Dynamics 365
The Crown Estate. Own the end-to-end customer capability roadmap, including CRM and associated customer products and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer capability roadmaps and product vision within the Dynamics 365 ecosystem, ensuring alignment with customer strategy and enterprise initiatives. Proficient in Agile methodologies, stakeholder engagement, and translating complex requirements into actionable outcomes.
Highest-signal resume keywords
Product OwnershipDynamics 365 EcosystemAgile Delivery ModelsStakeholder EngagementBusiness Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Vision DefinitionRoadmap AlignmentBacklog ManagementUser Story TranslationSuccess Measure Definition
Soft Skills
Prioritisation SkillsDecision-Making SkillsInfluencing SkillsDiscovery Capability
Tools & Technologies
CRM SystemsEnterprise SystemsAgile Tools
Industry Keywords
Customer Capability RoadmapCross-Business ProductsPlatform ArchitectureOperational Insights
About the role
Key responsibilities & impact- Own the end-to-end customer capability roadmap, including CRM and associated customer products and services
- Align the roadmap with customer strategy, digital plans, and enterprise change initiatives
- Define and maintain a product vision focused on customer and business outcomes
- Make decisions on product direction, sequencing, and scope
- Prioritise BAU, transformation, tactical fixes, foundational capabilities, and business demands
- Balance demand, capacity, risk, value, and technical debt when sequencing work
- Maintain and prioritise the product backlog
- Lead discovery activities to understand customer, user, and business needs
- Challenge requirements and reframe requests into outcome-focused problems
- Develop options, hypotheses, and recommendations as a business analyst when required
- Translate validated problems into user stories and acceptance criteria
- Partner with delivery teams and business units to ensure roadmap intent is feasible and delivered
- Lead Agile ceremonies and accept or direct work based on outcomes and value
- Represent the customer product and outcome perspective in enterprise programmes
- Define success measures and track and communicate progress, outcomes, and benefits
- Support actionable customer and operational insights
- Oversee project budgets and resource allocation
- Operate flexibly across the business and undertake ad hoc projects as required
Requirements
What you’ll need- Significant experience as a Product Owner owning complex, cross-business customer products or capabilities, specifically within the Dynamics 365 ecosystem
- Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy
- Excellent prioritisation and decision-making skills in complex, low-clarity environments
- Strong discovery and business analysis capability
- Experience working within Agile delivery models
- Strong stakeholder engagement and influencing skills
- Sound understanding of platform architecture and how CRM integrates with wider enterprise systems
Benefits
Comp & perks- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life and critical illness cover
- 28 days holiday
- Option to buy more holiday
- 2 volunteering days
- Flexible and hybrid working policies