Collections Specialist

The E.W. Scripps Company

. Contact assigned clients who are delinquent on payments, defined as 60 days past invoice date .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts, effective communication, and negotiation skills while maintaining strong organizational accuracy and attention to detail. Proficient in utilizing collection software and Excel for account reconciliation and customer service.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsNegotiation SkillsExcel ProficiencyAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ReconciliationInvoice ProcessingCredit ResearchPayment DocumentationWrite-Off Preparation

Soft Skills

Effective CommunicationOrganizational SkillsAbility To Work Under Pressure

Tools & Technologies

Collection Software

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Accounts PayableDelinquent PaymentsCustomer RequestsVendor InquiriesCredit Issues

About the role

Key responsibilities & impact

Contact assigned clients who are delinquent on payments, defined as 60 days past invoice date
Document conversations with past-due clients, anticipated payment dates, and required follow-up actions
Propose potential account write-offs based on collectability and prepare write-off documents for third-party collection agencies
Work with the Credit department on open or potential credit issues
Research credit balances and open cash as needed
Resolve account status issues, provide invoice copies, and handle other customer requests
Handle inbound customer service calls and questions from internal and external contacts
Handle inbound vendor inquiries regarding accounts payable issues
Reconcile past-due and prepaid accounts and initiate corrective entries to balance accounts
Process monthly and daily credit card charges for local and national media advertisers

Requirements

What you’ll need

High school diploma or equivalent
2–5 years of call center, collections, customer service and/or sales experience
Ability to communicate effectively under pressure
Ability to negotiate effectively
Excellent communication skills
Strong organization skills, accuracy and attention to detail
Strong Excel skills
Ability to learn and utilize collection software

Benefits

Comp & perks

Full-time employment
Home office/remote work arrangement