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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer service contracts within the janitorial or floor care industry, ensuring compliance and operational efficiency while effectively communicating with stakeholders. Possesses strong organizational and time management skills to adapt in a fast-paced environment.
Highest-signal resume keywords
Customer Service ManagementContract ComplianceMS Office ProficiencyOrganizational SkillsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ManagementContract ComplianceNegotiationOperational ManagementTime Management
Soft Skills
Organizational SkillsAdaptabilityAttention to DetailClear CommunicationMultitasking
Tools & Technologies
MS Office
Industry Keywords
Janitorial IndustryFloor Care IndustryService ContractsProvider Activity Monitoring
About the role
Key responsibilities & impact- Resolve customer service issues
- Monitor provider activity and assignments
- Negotiate service rates
- Ensure service contract compliance
- Work cooperatively with customers, independent service providers, and internal departments
- Manage operational activities for customer accounts
Requirements
What you’ll need- One year of working experience managing small to mid-size customer service contracts in the janitorial or floor care industry, or an equivalent combination of training and experience
- Intermediate knowledge of MS Office products
- Excellent organizational skills
- Adaptability in a fast-paced environment
- Attention to detail and accuracy
- Time management skills
- Ability to communicate clearly and informatively
- Ability to multitask
- Ability to influence and self-motivate
- Ability to meet or exceed deadlines
- Mountain Time Zone preferred
Benefits
Comp & perks- Remote work
- Monday–Friday schedule, 8:00 AM–5:00 PM
- Equal employment opportunities
- Reasonable accommodation for disabilities
- Reasonable accommodations under the Pregnant Workers Fairness Act