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The Facilities Group

Client Success Agent

The Facilities Group

. Resolve customer service issues .

Posted 9/19/2026full-timeRemote • United StatesJunior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service contracts within the janitorial or floor care industry, ensuring compliance and operational efficiency while maintaining strong communication and organizational skills.

Highest-signal resume keywords
Customer Service ManagementContract ComplianceMS Office ProficiencyOrganizational SkillsTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ManagementContract ComplianceNegotiation SkillsOperational ManagementAttention to Detail
Soft Skills
Excellent CommunicationAdaptabilitySelf-MotivationMultitaskingInfluencing Skills
Tools & Technologies
MS Office
Industry Keywords
Janitorial IndustryFloor Care IndustryService RatesProvider Activity Monitoring

About the role

Key responsibilities & impact
  • Resolve customer service issues
  • Monitor provider activity and assignments
  • Negotiate service rates
  • Ensure service contract compliance
  • Work cooperatively with customers, independent service providers, and internal departments
  • Manage operational activities for customer accounts

Requirements

What you’ll need
  • One year of experience managing small to mid-size customer service contracts in the janitorial or floor care industry, or equivalent combination of training and experience
  • Intermediate knowledge of MS Office products
  • Excellent organizational skills
  • Ability to adapt and work in a fast-paced environment
  • Attention to detail and accuracy
  • Excellent time management skills
  • Clear and informative communication
  • Ability to multitask
  • Self-motivation and ability to influence
  • Ability to meet or exceed deadlines
  • Preferred Mountain Time Zone availability

Benefits

Comp & perks
  • Remote work
  • Monday–Friday schedule, 8:00 AM–5:00 PM
  • Equal employment opportunities
  • Reasonable accommodations for disabilities
  • Reasonable accommodations under the Pregnant Workers Fairness Act