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The Flex

French-Speaking Customer Experience Specialist

The Flex

. Respond to guest and landlord inquiries via email, chat, and phone in French and English .

Posted 11/4/2026full-timeRemote • MoroccoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in French and English while providing exceptional customer service in hospitality or real estate. Utilizes PMS and CRM tools to enhance user experience and resolve issues with a solution-focused approach.

Highest-signal resume keywords
Fluency In FrenchFluency In EnglishCustomer Service ExperiencePMS Tool ProficiencyCRM Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsInterpersonal SkillsStrong Organizational AbilitiesProblem-Solving MindsetEmpathy
Tools & Technologies
PMSCRMDigital Support Tools
Industry Keywords
HospitalityReal EstateTech-Enabled Platforms

About the role

Key responsibilities & impact
  • Respond to guest and landlord inquiries via email, chat, and phone in French and English
  • Guide guests through reservation, check-in, and check-out processes using PMS tools
  • Investigate and resolve issues quickly with a calm, empathetic, solution-focused approach
  • Document interactions, feedback, and resolutions accurately
  • Collaborate with Operations and Tech to identify recurring issues and propose improvements
  • Optimize the user experience
  • Identify opportunities to enhance stays and strengthen long-term relationships with landlords and guests

Requirements

What you’ll need
  • Fluency in French and English (written and spoken)
  • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
  • Excellent communication and interpersonal skills
  • Strong organizational abilities and composure under pressure
  • Comfortable using PMS, CRM, and digital support tools
  • Problem-solving mindset with empathy, patience, and meticulous attention to detail

Benefits

Comp & perks
  • Competitive compensation plus performance-based incentives
  • Remote-first, results-driven culture — work from anywhere
  • Real career progression opportunities as we expand globally
  • High-performing, supportive international team
  • Opportunity to help reshape the global rental industry