Account Manager, Customer Excellence – Level II

The Greenbrier Companies

. Develop and maintain productive relationships with customers and internal stakeholders to support customer satisfaction and retention .

Posted 10/17/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and customer relationship skills, with a focus on customer satisfaction, retention, and effective communication. Proficient in analyzing data to identify trends and support operational decisions while managing complex assignments independently.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementAnalytical SkillsSalesforce ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship ManagementData AnalysisProblem-SolvingInquiry ResolutionProcess ImprovementTrend IdentificationAsset Lifecycle ManagementMicrosoft Office ProficiencyCustomer Engagement

Soft Skills

Effective Relationship BuildingIndependent ManagementJudgmentCollaborationAdaptability

Tools & Technologies

SalesforceCRM SoftwareMicrosoft Office

Industry Keywords

Customer SatisfactionRetentionOperational DataCross-Functional CollaborationRailcar Leasing

About the role

Key responsibilities & impact

Develop and maintain productive relationships with customers and internal stakeholders to support customer satisfaction and retention
Independently manage routine and moderately complex account activities, priorities, and customer communications
Analyze customer needs, account information, and service requirements to determine appropriate actions and coordinate solutions
Triage and research inbound customer inquiries in Salesforce
Collaborate with internal functions to provide accurate and timely resolutions
Maintain regular communication with customers to ensure ongoing satisfaction
Support and coordinate asset programs and new car delivery programs, managing expectations and coordinating deliverables and milestones
Resolve customer inquiries and service issues using sound judgment and established procedures; escalate exceptions when appropriate
Collaborate with cross-functional teams and customers to coordinate account activities and support customer needs
Review customer and operational data to identify trends, support decisions, and improve account processes
Maintain customer trust and confidentiality when handling sensitive information
Address moderately complex customer concerns and coordinate communication plans with internal partners
Identify and recommend process improvements based on customer feedback, account trends, and recurring service issues
Document customer outcomes and success stories accurately and consistently

Requirements

What you’ll need

Bachelor’s degree in business, communications, supply chain, or a related field, or an equivalent combination of education and relevant experience
Minimum of three (3) years of relevant demonstrated experience in account management, customer relationship management, customer service, or a related professional role
Strong written and verbal communication skills
Ability to build effective customer and cross-functional relationships
Ability to independently manage moderately complex assignments, prioritize competing demands, and deliver consistent results
Demonstrated analytical, problem-solving, and decision-making skills within established policies and practices
Ability to review data, identify trends, and use findings to support customer and operational decisions
Working knowledge of customer engagement, retention, inquiry resolution, and relationship management practices
Ability to adapt to established processes, recognize exceptions, and escalate matters appropriately
Proficiency with Microsoft Office applications
Ability to learn customer relationship management and business systems
Proficiency in Customer Relationship Management (CRM) software is a plus (Salesforce)
Knowledge of railcar leasing and asset lifecycle management is a plus
Ability to work on-site at the Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs

Benefits

Comp & perks

Reasonable accommodations in the application and hiring process for individuals with known disabilities
Remote or hybrid work arrangement based on employee location and business needs
Appropriate remote workspace with reliable internet access