Key Account Manager, Customer Excellence – Level III

The Greenbrier Companies

. Develop productive relationships with assigned key accounts and internal stakeholders to strengthen customer satisfaction, retention, and long-term value .

Posted 10/17/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship management, with a strong focus on analyzing customer needs and delivering effective solutions. Proficient in utilizing Salesforce and data analysis to drive strategic decisions and enhance customer satisfaction.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementSalesforce ProficiencyData AnalysisProject Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer Relationship ManagementData AnalysisProject CoordinationProblem-Solving

Soft Skills

Communication SkillsNegotiation SkillsRelationship-Building SkillsJudgmentCreative Problem-Solving

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Railcar LeasingAsset Lifecycle ManagementCustomer SatisfactionStakeholder EngagementProcess Improvement

About the role

Key responsibilities & impact

Develop productive relationships with assigned key accounts and internal stakeholders to strengthen customer satisfaction, retention, and long-term value
Independently manage diverse and complex account activities, priorities, and customer commitments
Anticipate customer needs, analyze business challenges, and recommend solutions supporting organizational goals
Maintain regular communication with customers to ensure ongoing satisfaction
Lead resolution of complex customer inquiries in Salesforce by analyzing issues and coordinating cross-functional resources
Coordinate asset programs and new car delivery programs, including deliverables, milestones, risks, and expectations
Interpret customer feedback and account trends to influence improvements in customer experience
Resolve escalated or multifaceted customer issues using judgment and creative problem-solving
Lead cross-functional account initiatives, project deliverables, and follow-through across internal teams
Analyze customer, operational, and performance data to identify risks, opportunities, and actions
Foster customer relationships and loyalty while maintaining confidentiality
Develop and implement communication and recovery plans for escalated customer satisfaction issues
Lead account reviews and discussions supporting proactive planning, shared priorities, and measurable follow-through
Lead process improvement initiatives based on customer insight and coordinate implementation
Serve as a subject matter resource, share expertise, and mentor less experienced colleagues

Requirements

What you’ll need

Bachelor’s degree in business, marketing, or a related field, or an equivalent combination of education and relevant experience
Five or more years of progressive experience in account management, customer relationship management, or a related professional field, including responsibility for complex accounts
Demonstrated success independently managing complex customer relationships, initiatives, and escalated issues
Advanced communication, negotiation, influencing, and relationship-building skills across internal and external stakeholders
Ability to analyze multifaceted customer and business issues, exercise sound judgment, and recommend practical solutions
Proficiency with customer relationship management systems, including Salesforce, and Microsoft Office applications
Ability to use data to guide decisions and account strategies
Strong planning, prioritization, project coordination, and problem-solving skills with consistent attention to quality and follow-through
Knowledge of railcar leasing and asset lifecycle management is preferred
Ability to work on-site at the Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs

Benefits

Comp & perks

Remote or hybrid work arrangement based on employee location and business needs
Reasonable accommodations for individuals with known disabilities
Regular Full-Time employment