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Customer Support Agent
The Happy Customers. Responding to customer enquiries via email, chat and phone (inbound & outbound) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication in Icelandic and English, alongside experience in CRM platforms. Committed to maintaining high-quality standards and contributing to customer satisfaction in a remote work environment.
Highest-signal resume keywords
Icelandic Language ProficiencyCustomer Support ExperienceCRM Platform ExperienceEffective Communication SkillsRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportContent ModerationContent AnnotationsIssue ResolutionRecord Maintenance
Soft Skills
Professional CommunicationProblem-SolvingIndependence
Tools & Technologies
ZendeskFreshdeskIntercom
Industry Keywords
Customer SatisfactionService ImprovementQuality Standards
About the role
Key responsibilities & impact- Responding to customer enquiries via email, chat and phone (inbound & outbound)
- Content Annotations/Content Moderation
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
Requirements
What you’ll need- Based in Europe with valid work authorisation
- Native or professional proficiency in ICELANDIC language
- Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Comp & perks- Fully remote work within Europe
- Opportunity to work with international companies
- AI-enhanced customer support environment
- Continuous learning and development
- Opportunity for long-term collaboration based on project availability