FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Agent, Catalan, Valencian, Basque, Galician
The Happy Customers. Responding to customer enquiries via email, chat and phone (inbound & outbound) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with native or professional proficiency in Catalan, Valencian, Basque, or Galician, alongside good English communication skills. Experienced in using CRM platforms and maintaining high standards of customer satisfaction in a remote work environment.
Highest-signal resume keywords
Customer Support ExperienceNative Or Professional Proficiency In Catalan, Valencian, Basque, Or GalicianCRM Platform ExperienceGood English Communication SkillsRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content AnnotationsContent ModerationCustomer Enquiry ResolutionRecord MaintenanceQuality Standards Adherence
Soft Skills
Professional CommunicationProblem-SolvingIndependence
Tools & Technologies
ZendeskFreshdeskIntercom
Industry Keywords
Customer SatisfactionService ImprovementClient Processes
About the role
Key responsibilities & impact- Responding to customer enquiries via email, chat and phone (inbound & outbound)
- Content Annotations/Content Moderation
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
- Supporting client projects matched to language skills and availability
Requirements
What you’ll need- Based in Europe with valid work authorisation
- Native or professional proficiency in Catalan, Valencian, Basque, or Galician
- Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Comp & perks- 22 days of annual leave
- Fully remote work within Europe
- Opportunity to work with international companies
- AI-enhanced customer support environment
- Continuous learning and development
- Opportunity for long-term collaboration based on project availability