Patient Enrollment Specialist – MAKO RX

The Health Alliance

. Guide patients through the enrollment process from initial intake through medication delivery .

Posted 10/12/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient enrollment processes, including managing inbound and outbound calls, maintaining accurate patient records, and utilizing CRM and scheduling systems. Strong organizational and communication skills are essential for providing exceptional customer service and coordinating patient care effectively.

Highest-signal resume keywords

Patient Enrollment ManagementCRM Platform ExperienceMicrosoft Excel ProficiencyCustomer Service ExcellenceHealthcare Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Management SystemsElectronic Medical Records (EMRs)Scheduling SoftwareData EntryCall Center Operations

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAdaptabilityMultitasking AbilityConfidentiality Maintenance

Tools & Technologies

Microsoft OutlookCRM Systems

Industry Keywords

HealthcarePharmacyMedical OfficePatient SupportMedication Enrollment Programs

About the role

Key responsibilities & impact

Guide patients through the enrollment process from initial intake through medication delivery
Conduct daily outbound patient calls
Respond to inbound calls
Complete patient enrollments and maintain accurate patient records
Schedule appointments and coordinate patient follow-up as needed
Document all patient interactions in CRM and scheduling systems
Work closely with providers, pharmacies, and internal teams to ensure timely enrollment and medication fulfillment
Manage multiple tasks simultaneously while adapting to changing priorities throughout the day
Provide exceptional customer service and support to patients and clients
Participate in occasional client-facing meetings and communications
Maintain confidentiality and ensure all documentation is accurate and complete

Requirements

What you’ll need

Minimum of 2 years of experience in customer service, healthcare support, or a call center environment
Experience handling a high volume of inbound and outbound calls
Experience working with CRM platforms, patient management systems, or scheduling software
Strong computer skills, including Microsoft Outlook
Microsoft Excel experience
Excellent written and verbal communication skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Ability to adapt quickly to changing priorities while maintaining accuracy and professionalism
Healthcare, pharmacy, medical office, or patient support experience preferred
Experience coordinating patient care or medication enrollment programs preferred
Experience working with electronic medical records (EMRs) is a plus

Benefits

Comp & perks

Opportunity to progress in the position as the team and program volume increases
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities