Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

The Helper Bees

. Assist benefit recipients with navigation of the product platform .

Posted 10/13/2026full-timeRemote • Florida • United StatesSeniorLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and telephonic communication skills while assisting members in navigating healthcare services and resources. Proficient in administrative tasks and time management to support member satisfaction and care coordination.

Highest-signal resume keywords

Healthcare NavigationCare CoordinationPublic Health ExperienceInterpersonal CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer ProficiencyClerical FunctionsAssessment CompletionOrder SupportService Coordination

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsAbility to Work in TeamsAbility to Thrive in Fast-Paced Environments

Tools & Technologies

Voice Over Internet Protocol (VoIP)Reliable Internet Connection

Industry Keywords

Public HealthCommunity HealthSocial ServicesCommunity OrganizingVolunteer Work

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Assist benefit recipients with navigation of the product platform
Recommend service offerings based on member needs and capabilities
Support completion of orders on behalf of members
Use assessment and screening results and community-based resource knowledge to help clients achieve care journey goals
Perform administrative tasks supporting members with planning, organizing, and executing benefits
Answer inbound calls and assist members with completing assessments
Recommend service plans based on member needs and capabilities
Make outbound follow-up calls to members
Help members and families access resources including homecare, meals, transportation, errands, home modification, pest control, and social support services
Coordinate and schedule services
Meet call, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submission metrics
Perform other duties as assigned or necessary

Requirements

What you’ll need

Passionate about improving health outcomes through home and community-based services
Computer proficiency and knowledge of clerical functions
Interpersonal and telephonic communication skills
Excellent written/verbal communication skills
Proven experience answering inbound calls
Ability to work with multi-disciplinary teams
Excellent time-management and organizational skills
Ability to thrive in a fast-paced start-up environment
Must be 18 years of age or older
High School Diploma preferred
Experience in Public/Community Health, or related field preferred
Experience in Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, or Volunteer Work
Ability to remain at the designated workstation for the duration of the workday
Constant computer, phone, and Voice over Internet Protocol (VoIP) operation
Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data
Selected candidates may be required to undergo a background check and/or drug screen
Bilingual English/Spanish preferred but not required

Benefits

Comp & perks

Fully remote work at approved locations within the United States
Flexible remote work convenience and comfort
Reasonable accommodations during the job application and interview process
Equal opportunity workplace committed to diversity, equity, and inclusion