Inside Sales Representative

. Conduct outbound calls to senior adults to introduce and promote products and services .

Posted 9/25/2026full-timeRemote • United StatesSeniorLead💰 $19 per hourWebsite

Tools & technologies

VoIP

Key responsibilities & impact

Conduct outbound calls to senior adults to introduce and promote products and services
Build and maintain relationships with potential customers by understanding their needs and concerns
Maintain current knowledge of products and services and communicate their benefits and features
Educate senior adults and their families about benefits offered
Guide members through THB’s marketplace platform to purchase products and services
Listen to customers, answer questions, and provide accurate information
Meet and exceed weekly and monthly sales targets by converting leads into customers
Conduct timely follow-up calls to ensure customer satisfaction and resolve post-sale questions or issues
Record customer interactions and sales activities accurately in the CRM system
Collaborate with the sales team and other departments to improve sales strategies
Act as the primary point of contact for churn escalations and re-engage customers when applicable
Maintain target opt-in rate, turnaround time within SLAs, and convert work in progress within 14 days
Complete a minimum of 40 outbound calls per day
Perform other duties as assigned or necessary

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent preferred
Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets
Experience working with senior adults or in a similar demographic is highly desirable
Experience in the healthcare industry is a plus
Ability to thrive in a fast-paced environment
Ability to handle objections and solve problems effectively
Clear, concise, and compelling communication skills
Comfort and adaptability when working with technology and learning new programs and computer systems
Strong passion for helping others and problem-solving
Excellent verbal and written communication skills, with the ability to connect empathetically with senior adults
Patience, empathy, strong listening skills, and ability to build rapport quickly
Self-motivated with a positive attitude and strong work ethic
Flexibility to adapt to changing customer needs and sales strategies
Ability to remain at the designated workstation for the duration of the workday
Ability to constantly operate a computer, phone, and VoIP equipment
Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data
Selected candidates may be required to undergo a background check and/or drug screen

Comp & perks

Remote work at approved locations within the United States
Incentives in addition to hourly pay
Reasonable accommodations for qualified individuals with disabilities during the application and interview process