Network Success Coordinator, LTCI

The Helper Bees

. Support partner requests for client assessments .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on maintaining customer satisfaction and managing high-volume inbound and outbound calls. Proficient in utilizing technology platforms and CRM systems to support client assessments and monitor performance metrics.

Highest-signal resume keywords

Customer Service ExperienceInbound/Outbound CallingCRM FunctionalityComputer ProficiencyKPI Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTelephonic SchedulingPerformance AnalysisData MonitoringOffice SuiteGoogle SuiteTechnology PlatformsVoIP OperationProblem ResolutionBackground Check Compliance

Soft Skills

Interpersonal SkillsCritical ThinkingProfessional CommunicationSelf-ManagementAttention to Detail

Tools & Technologies

CRM SystemsDashboardsPipelinesOffice Productivity MachineryRemote Work Technology

Industry Keywords

Client AssessmentsBenefit EligibilityCustomer SatisfactionTurnaround TimeService Level Agreements

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Support partner requests for client assessments
Utilize proprietary technology, dashboards/pipelines, CRM functionality, and associated platforms to acknowledge, schedule, document, and monitor benefit eligibility assessments
Conduct high-volume inbound and outbound telephonic scheduling
Collaborate with the manager to analyze performance and redirect efforts as needed
Maintain consistent progress toward intended outcomes and goals through KPIs
Self-manage follow-up engagements as needed
Monitor dashboards and take appropriate action on referral escalations
Maintain customer satisfaction
Maintain end-to-end turnaround time within SLAs, targeting an average TAT of less than 10 days
Resolve customer issues and manage 85% of incoming calls
Perform other duties as assigned or necessary

Requirements

What you’ll need

2+ years of customer service or related experience
Outbound/inbound calling experience highly preferred
Professional phone demeanor and written communication
Ability to self-manage daily efforts and work autonomously in a remote work environment
Interpersonal and critical thinking skills
Computer proficiency and comfort learning new technology platforms
Must be 18 years of age or older
Office Suite and Google Suite experience highly preferred
Reliable internet connection
Designated work environment conducive to professional phone calls and sensitive data
Ability to remain at the designated workstation for the duration of the workday
Ability to constantly operate a computer, phone, VoIP, and other office productivity machinery
Ability to communicate information and ideas clearly and exchange accurate information
Ability to observe details at close range, typically on a computer screen
Selected candidates may be required to undergo a background check and/or drug screen

Benefits

Comp & perks

Fully remote work at approved locations within the United States
Flexible remote work environment
Reasonable accommodations for qualified individuals with disabilities during the job application and interview process