Regional Benefits Coordinator

. Facilitate and manage service fulfillment within the assigned region .

Posted 9/25/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $45,000 per yearWebsite

Tools & technologies

VoIP

Key responsibilities & impact

Facilitate and manage service fulfillment within the assigned region
Engage and support health plan members, long-term care insurance policy holders, and direct-to-consumer customers
Assist with benefit/service understanding, resource optimization, service coordination, and communication with providers
Cultivate professional relationships with The Helper Bees’ aging-in-place service provider network
Promote best practices in platform utilization, customer engagement, referral management, scheduling, service completion, and invoicing
Monitor referral activity to ensure timely assignment, acceptance, and service fulfillment
Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging providers or customers
Prioritize timely referral fulfillment to meet program requirements and ensure customer satisfaction
Self-manage scheduled follow-up engagements
Perform high-volume inbound and outbound telephonic coordination
Collaborate with Account Managers on reporting, escalations, grievances, eligibility, and referral issues
Collaborate with management to assess performance and redirect efforts as needed
Meet or exceed monthly encounter fulfillment goals and performance metrics

What you’ll need

2+ years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role
Experience in Public/Community Health or a related field preferred
Experience in the healthcare industry is a plus
Ability to thrive in a fast-paced environment
Professional phone demeanor and written communication
Ability to self-manage daily efforts and work autonomously in a remote work environment
Excellent time-management and organizational skills
Strong passion for helping others and problem-solving
Interpersonal and critical thinking skills
Ability to navigate multiple technology platforms and portals
Comfort and adaptability when working with technology and learning new programs and computer systems
Must be 18 years of age or older
Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data
Ability to remain at a designated workstation for the duration of the workday
Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment
Selected candidates may be required to undergo a background check and/or drug screen