CoverSkills Training Manager

The Institutes

. Own the end-to-end CoverSkills learning experience and ensure it is launch-ready, delivers customer value, and evolves with business needs .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end learning experience, ensuring launch readiness, and delivering customer value through effective training and onboarding strategies. Proficient in analyzing engagement metrics and implementing operational improvements to enhance user experience and adoption.

Highest-signal resume keywords

Learning Experience ManagementQuality Assurance StrategiesCustomer Implementation ApproachesEngagement AnalysisTraining Resource Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Pathway DevelopmentAssessment DesignWorkflow AnalysisUser Experience (UX) ChangesCRM Lifecycle ManagementData AnalysisIssue CoordinationAdaptive Logic TestingReporting and ScoringOnboarding Resource Creation

Soft Skills

CommunicationTraining FacilitationProblem-SolvingCollaborationLeadership

Tools & Technologies

CRM SystemsLearning Management Systems (LMS)QA ToolsReporting ToolsContent Management Systems

Industry Keywords

Customer ValueClient Lifecycle WorkflowsEngagement MetricsImplementation RisksTraining and Onboarding

About the role

Key responsibilities & impact

Own the end-to-end CoverSkills learning experience and ensure it is launch-ready, delivers customer value, and evolves with business needs
Build, organize, edit, and maintain learning pathways, assignments, assessments, reinforcement sequencing, prerequisites, and completion rules
Test learner, manager, and administrator journeys and verify content, notifications, reporting, scoring, adaptive logic, and CE/licensing features
Log issues, coordinate fixes, retest, design QA strategies and test scenarios, assess defect severity and customer impact, and set remediation priorities
Evaluate friction and determine workflow and UX changes; make approved in-platform edits and translate larger needs into engineering requests
Define launch-readiness criteria, design and test customer scenarios, coordinate pilot feedback, maintain readiness checklists, and validate training and onboarding before rollout
Create administrator and learner guides, demonstrations, walkthroughs, FAQs, and internal training resources; lead training sessions
Design and adapt customer implementation approaches and coordinate setup, launch activities, administrator enablement, user activation, communications, and issue resolution
Own client lifecycle workflows, CRM stages, health scores, usage/adoption metrics, risk flags, account touchpoints, and reporting
Identify low engagement and implementation risks, coordinate interventions, and advise leadership on at-risk accounts
Analyze engagement, learner progress, customer feedback, support patterns, and feature performance; recommend and implement operational improvements
Establish QA logs and retesting; develop onboarding resources, enablement materials, beta training, implementation playbooks, and measurable CRM lifecycle workflows

Requirements

What you’ll need

Benefits

Comp & perks

401(k) plan with company contribution up to 16%
Generous time off package including paid vacation, personal, sick, and holidays
Paid maternity and parental leave
Tuition reimbursement
Medical, dental, vision, and prescription coverage
Free lunch every day when working on campus
Onsite fitness center
1.25-mile walking path