Field Service Technician, Coffee Equipment

The J.M. Smucker Co.

. Lead the equipment service business for corporations within the coverage area .

Posted 11/10/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in equipment service management, customer service excellence, and proactive maintenance of coffee machinery. Capable of managing inventories and documentation while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Customer Service SkillsEquipment Service ManagementBasic Computer SkillsValid Driver's LicenseEntry-Level Plumbing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment MaintenanceProactive MaintenanceInstallationsAsset ManagementEmergency Service RequestsInventory ManagementDocumenting InvoicesLifting Up To 75 PoundsOn-Call AvailabilityElectrical Experience

Soft Skills

Self-Motivated

Tools & Technologies

Microsoft Office

Industry Keywords

Coffee MachineryService Vehicle ManagementCustomer SatisfactionWarehouse Inventory ChecksQuality Issues Reporting

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Lead the equipment service business for corporations within the coverage area
Obtain expert knowledge from training teams on coffee machinery and equipment
Provide customer service to maximize customer satisfaction and retention
Perform scheduled equipment service, proactive maintenance, installations, machine removals, asset management and emergency service requests
Manage equipment inventories, including quarterly warehouse inventory checks and ordering parts
Document electronic invoices, customer names and contact information, reported quality issues and related activities
Drive and maintain a company service vehicle

Requirements

What you’ll need

High School Diploma or equivalent
Resides within 45 miles of Silver Spring, Maryland
Strong customer service skills
Self Motivated
Basic computer skills in Microsoft Office
Valid driver’s license and clean driving record
Ability to lift up to 75 pounds and drive frequently
Ability to work on-call hours at least once a month through a rotational program
Entry-level plumbing and electrical experience is an additional beneficial skill; additional training will be provided

Benefits

Comp & perks

Company vehicle equipped with heated seats, large navigation screen, shelving and other features
Training provided
Equal opportunity employment