IT Business Analyst

The J.M. Smucker Co.

. Support day-to-day operations of automations, integrations, and SaaS platforms .

Posted 10/27/2026full-timeOrrville • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting SaaS platforms and automations, with a strong focus on incident resolution, process documentation, and stakeholder collaboration. Proficient in translating business requirements into technical specifications while maintaining service stability and optimizing processes.

Highest-signal resume keywords

SaaS Platform SupportIncident Triage and ResolutionBusiness Requirements AnalysisProcess DocumentationCustomer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements AnalysisTechnical Requirements TranslationTest Case ExecutionProcess Flow CreationTroubleshootingAutomation OptimizationIntegration ConfigurationData Analysis

Soft Skills

Clear CommunicationTeam CollaborationDetail-OrientedProactive LearningCustomer-Focused Support

Tools & Technologies

SnapLogicPower AutomateCopilot Agent DevelopmentAutomation Workflows

Certifications & Qualifications

Bachelor's Degree in Information Technology

Industry Keywords

SaaS PlatformsIncident ManagementContinuous ImprovementStandard Operating ProceduresStakeholder Engagement

About the role

Key responsibilities & impact

Support day-to-day operations of automations, integrations, and SaaS platforms
Participate in incident triage, ticket resolution, and business support requests
Follow prioritization and escalation processes for support issues
Identify issues and escalate risks to help maintain service stability
Document and reduce recurring issues through continuous improvement
Maintain and update Standard Operating Procedures and knowledge base content
Gather and document business and functional requirements with senior analysts and stakeholders
Create process flows, requirements documentation, and test cases
Translate business needs into requirements for technical teams
Execute test cases and document results
Assist with enhancements and project workstreams
Support SaaS tools and integrations including SnapLogic, Power Automate, Copilot Agent Development, and prompt engineering
Troubleshoot and resolve system issues with technical team members
Configure, monitor, and validate integrations and automation workflows
Escalate complex issues to senior team members or vendors
Learn platform capabilities, data flows, and integration dependencies
Identify opportunities to reduce complexity, standardize processes, and improve system reliability
Contribute to automation and process optimization
Participate in retrospectives and team discussions
Build relationships with business stakeholders and IS team members
Provide responsive, customer-focused support to end users
Seek guidance and feedback to improve performance and skills

Requirements

What you’ll need

Bachelor's degree, equivalent experience or specialized training in Information Technology
Experience analyzing business requirements and translating them into technical requirements
Ability to learn new tools, systems, or technologies
Clear communication with technical and non-technical audiences
Ability to follow defined processes and identify opportunities for improvement
Ability to manage multiple tasks with direction and guidance
Ability to troubleshoot basic issues and escalate appropriately
Ability to work effectively in a team-oriented environment
Curiosity and eagerness to learn new systems, tools, and business processes
Strong customer service mindset with ownership of work
Detail-oriented and committed to delivering quality outputs
Proactive in asking questions and seeking guidance
Collaborative and values strong working relationships
Experience working with data, systems, or SaaS platforms (not required)
Experience with SnapLogic (not required)

Benefits

Comp & perks

Hybrid work arrangement
Employee support for physical, emotional, and financial needs
Equal opportunity employment