Manager, Customer Logistics

The J.M. Smucker Co.

. Drive and execute supply chain efficiencies .

Posted 11/9/2026full-timeOrrville • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving supply chain efficiencies and managing order management processes while fostering team development and collaboration. Proficient in analytical problem-solving and effective communication to meet customer goals and enhance productivity.

Highest-signal resume keywords

Supply Chain ManagementOrder Management SystemsAnalytical Problem SolvingPeople ManagementExcel Skills (V-Lookup, Pivot Table, Formulas)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ProcessesOrder ManagementData AnalysisPerformance MetricsContinuous ImprovementReportingAccounts ReceivableProject DelegationCustomer LogisticsTeam Coordination

Soft Skills

Communication SkillsPresentation SkillsFacilitation SkillsCoaching and MentoringCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

CPG ExperienceOrder-to-Cash ProcessesTeam DevelopmentCustomer ServiceIssue Resolution

About the role

Key responsibilities & impact

Drive and execute supply chain efficiencies
Ensure service and order-related metrics are met or exceeded
Ensure order management processes are executed successfully
Manage and support day-to-day team activities and third-party brokerage firms
Drive continuous improvement across order-to-cash processes and resolve issues
Escalate issues to appropriate organizational levels
Respond to internal and external customer requests and drive proactive issue resolution
Ensure customer activities, reporting, and scorecarding are completed timely and accurately
Lead and facilitate meetings with internal and external partners
Support team development, hiring, and staffing decisions
Provide ongoing coaching, feedback, and performance appraisals
Balance team workload and assign or delegate activities and projects
Coordinate and lead weekly team meetings
Drive productivity and supply chain efficiency improvements, including case fill, case pick, truckload utilization, reporting, and Accounts Receivable

Requirements

What you’ll need

Bachelor’s degree
At least 5 years of related business experience
Strong analytical, problem solving and decision-making skills
Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)
Excellent written and verbal communication and listening skills
Good presentation and facilitation skills
Understanding of supply chain processes and order management systems
Ability to manage multiple priorities and work through other departments to accomplish customer goals
Prior people management experience
CPG and supply chain experience
Ability to foster a positive and collaborative team
Ability to delegate appropriately based on team skills and abilities
Ability to coach and mentor others and provide constructive feedback
Strong understanding of Customer Logistics within the total supply chain and its impact on the company

Benefits

Comp & perks

The company supports employees’ physical, emotional, and financial needs
Hybrid work arrangement