Senior Manager, Retail Operations

The J.M. Smucker Co.

. Develop and continuously refine the national retail broker model across priority retail channels .

Posted 10/14/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail operations, broker management, and customer execution, with a strong focus on translating data into actionable strategies and measurable outcomes. Proven ability to lead cross-functional initiatives and manage complex relationships while ensuring effective execution and financial accountability.

Highest-signal resume keywords

Retail ManagementBroker OperationsCustomer ExecutionFinancial AcumenAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Strategy DevelopmentScorecard ManagementDisplay ExecutionPlanogram ComplianceData AnalysisResource AllocationPerformance ReviewCost ManagementOperational Process DevelopmentKPI Reporting

Soft Skills

CommunicationFacilitationStakeholder ManagementInfluencingDecision-Making

Tools & Technologies

CircanaRetail Analytics ToolsSyndicated DataOut-of-Stock ScanningDisplay Management Systems

Certifications & Qualifications

Master of Business AdministrationCertification in Retail AnalyticsProject Management CertificationProcess Improvement CertificationFinancial Management Certification

Industry Keywords

Consumer Packaged GoodsRetail OperationsSales StrategyBroker ManagementMerchandisingPromotional ExecutionDistribution CorrectionOn-Shelf AvailabilityCross-Functional InitiativesCustomer-Specific Execution

About the role

Key responsibilities & impact

Develop and continuously refine the national retail broker model across priority retail channels
Set retail execution strategy across selling, merchandising, distribution correction, promotional execution, in-aisle activity, secondary displays, and total-company display execution
Prioritize retail resources using account-level needs, store productivity, execution requirements, and expected return
Support Perfect Store, 360 Selling, seasonal limited-time offers, shipper deployment, display management, and customer-specific execution initiatives
Serve as a primary point of contact for Acosta and other retail partner relationships
Lead scorecards, monthly and quarterly business reviews, customer coverage reviews, and recurring performance discussions
Partner with Procurement, Finance, Sales, and Deduction Management to define broker services, negotiate rates, validate billing, monitor variances, and connect costs with services delivered
Use customer-specific data, Circana insights, real-time out-of-stock scanning, and authorized-item reporting to identify distribution and availability opportunities
Translate alerts, scorecards, and KPI reporting into actionable priorities for retail representatives and sales teams
Measure execution impact across store visits, out-of-stocks, void correction, cases influenced, cases packed out, display execution, and priority-program performance
Drive communication among Sales, Retail Operations, customers, and broker partners to improve execution windows, reset readiness, and store-level awareness
Establish recurring customer coverage reviews focused on shipment and KPI tracking, planogram compliance, retail tools, and 90-day retail planning calendars
Facilitate ad hoc requests and lead internal share-out meetings communicating progress, risks, opportunities, and follow-up actions
Oversee the Hostess display-management relationship, budget, ordering, deployment, inventory, and shipment planning
Establish financial review, return-on-investment evaluation, and approval processes for display equipment and retail resources
Identify opportunities for cost avoidance, improved financial control, reduced freight exposure, and stronger retail-investment accountability
Coordinate cross-functional priorities across Sales, Procurement, Finance, Deduction Management, display production, analytics, transportation, and customer-specific requirements
Diagnose execution challenges and develop standard operating procedures, best practices, execution strategies, and consistent ways of working

Requirements

What you’ll need

Bachelor’s degree
10+ years of experience in consumer packaged goods (CPG), retail operations, sales strategy, customer execution, broker management, or related commercial roles
Experience directing a national retail agency or broker partner and managing retail coverage models, services, costs, billing, resource allocation, scorecards, and performance reviews
Strong knowledge of retail management, broker operations, customer execution, store-level merchandising, planograms, display and promotional execution, distribution correction, and on-shelf availability
Experience translating customer, syndicated, store-level, and operational data into field priorities, measurable outcomes, and practical actions
Strong commercial and financial acumen, including evaluating retail investments and prioritizing resources based on customer needs, productivity, execution requirements, and expected return
Demonstrated analytical and problem-solving skills, with the ability to identify root causes and create clear operating processes
Experience leading complex cross-functional initiatives across Sales, Procurement, Finance, Deduction Management, Transportation, category and analytics teams, external partners, and customer-facing organizations
Strong communication, facilitation, stakeholder-management, and influencing skills
Ability to lead through ambiguity, make sound decisions, balance immediate execution with long-term operating-model improvements, and create effective planning, governance, and executive-update routines
Residing near a major airport
Willingness to travel approximately 50% or as business needs require
Master of Business Administration, other relevant advanced degree, or certification in retail analytics, project management, process improvement, or financial management (additional, not required)
Experience with Acosta, Advantage Solutions, or a comparable national retail agency (additional, not required)
Experience with Perfect Store, 360 Selling, seasonal programs, display deployment, planogram compliance, and on-shelf availability initiatives (additional, not required)
Experience overseeing display management, freight, deduction management, or related retail investment processes (additional, not required)
Experience using customer-specific, Circana, authorized-item, out-of-stock, or comparable retail analytics tools (additional, not required)

Benefits

Comp & perks

Support for employees’ physical, emotional, and financial needs
Equal opportunity employment