Learning Systems and Operations Specialist

The Jackson Laboratory

. Serve as a primary functional support resource for Workday Learning and related learning technologies .

Posted 10/6/2026full-timeRemote • Maine • United StatesMid-LevelSenior💰 $60,618 - $87,896 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise learning programs and operational workstreams, utilizing learning management systems, and applying strong analytical skills to improve processes and outcomes. Proficient in building relationships and facilitating effective communication across diverse audiences while maintaining confidentiality and discretion.

Highest-signal resume keywords

Learning Management SystemsEnterprise Learning OperationsProject ManagementAnalytical SkillsMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Administration LifecycleProgram ManagementData AnalysisProcess RedesignAutomationAI-Enabled ToolsDashboard DevelopmentReportingCompliance Training AdministrationBudget Planning

Soft Skills

Interpersonal CommunicationProblem-SolvingOrganizational SkillsRelationship BuildingDiscretion and Diplomacy

Tools & Technologies

Microsoft 365ExcelWordPowerPointOutlookTeamsVirtual Meeting Platforms

Industry Keywords

Learning TechnologiesOperational Needs AssessmentWorkflow ManagementProgram Effectiveness MonitoringVendor Relationship Management

About the role

Key responsibilities & impact

Serve as a primary functional support resource for Workday Learning and related learning technologies
Assess operational needs, recommend system and process solutions, and support workflows, content structures, campaigns, reporting, and troubleshooting
Plan, prioritize, and manage assigned enterprise learning programs and operational workstreams from initiation through delivery, evaluation, and closeout
Establish work plans, milestones, communications, and success measures; manage competing priorities; and adapt plans as needs change
Identify and implement improvements using process redesign, automation, AI-enabled tools, and emerging learning technologies
Analyze enrollment, attendance, completion, utilization, evaluation, engagement, and other learning data
Develop dashboards, reports, and executive-ready summaries
Build relationships with learning leaders, HR partners, managers, subject-matter experts, facilitators, vendors, and employees
Administer assigned compliance training and educational programs, including College and University awareness initiatives
Maintain required documentation and controls, address issues, monitor program effectiveness, and recommend improvements
Coordinate vendor relationships, deliverables, invoices, purchase orders, and program expenditures
Support budget planning, reconciliation, and effective use of resources
Support participants, facilitators, and session logistics; provide program introductions and troubleshooting support
Facilitate selected learning sessions or serve as a trained backup facilitator as capability develops
Exercise appropriate discretion and confidentiality in handling learner, employee, financial, engagement, and program information
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required, with an equivalent combination of education and relevant experience considered
Minimum of 3 years of relevant experience in learning systems, enterprise learning operations, project or program management, human resources, business operations, or a related function
Working knowledge of learning management systems and the learning administration lifecycle
Strong ability to organize and manage multiple programs, projects, and priorities; establish plans and milestones; manage dependencies and risk; and independently move work forward
Strong analytical and problem-solving skills, including the ability to work with data, identify patterns and opportunities, evaluate workflows, and translate findings into practical recommendations
Excellent written, verbal, consultative, and interpersonal communication skills
Ability to build effective working relationships across diverse audiences and handle confidential or sensitive matters with sound judgment, discretion, and diplomacy
Intermediate to advanced proficiency with Microsoft 365 applications, including Copilot, Excel, Word, PowerPoint, Outlook, Teams, and virtual meeting platforms
Ability to work with limited supervision, exercise independent judgment, solve non-routine problems, and recognize when consultation or escalation is appropriate
Only applications including a cover letter will be considered