Operational Support Engineer

The Lottery Corporation

. Provide Level 2 support across critical business systems and applications .

Posted 10/27/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2 support for business-critical applications, with strong skills in incident resolution, monitoring, and automation. Proficient in Windows Server, Microsoft SQL Server, and scripting languages, while maintaining a commitment to documentation and stakeholder communication.

Highest-signal resume keywords

Windows Server SupportMicrosoft SQL Server KnowledgeIncident TroubleshootingPowerShell ScriptingITIL-Based Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 2 SupportIncident ResolutionMonitoring ToolsObservability ToolsOperational StabilityProduction ReleasesAutomation InitiativesContinuous ImprovementScripting CapabilityDocumentation

Soft Skills

Excellent CommunicationStakeholder ManagementKnowledge SharingCommitment to Documentation

Industry Keywords

Business-Critical ApplicationsProduction EnvironmentsHigh-Volume EnvironmentsRegulated Environments24/7 On-Call SupportOperational Tooling

Tech Stack

Tools & technologies

MS SQL ServerPythonSQL

About the role

Key responsibilities & impact

Provide Level 2 support across critical business systems and applications
Investigate, diagnose and resolve production incidents
Own incidents through to resolution and post-incident review
Monitor system health, performance and operational stability
Improve monitoring, alerting and operational tooling
Support production releases and service transitions
Contribute to automation and continuous improvement initiatives
Participate in a 24/7 on-call support roster

Requirements

What you’ll need

Experience supporting business-critical applications in production environments
Strong Windows Server and Microsoft SQL Server knowledge
Experience troubleshooting complex incidents and operational issues
Knowledge of monitoring, observability and alerting tools
Understanding of ITIL-based service management practices
Scripting capability using PowerShell, Python or similar technologies
Excellent communication and stakeholder management skills
Strong commitment to documentation and knowledge sharing
Experience in high-volume, highly regulated environments will be highly regarded
Participation in a 24/7 on-call support roster

Benefits

Comp & perks

Hybrid working through the ‘flex for great outcomes’ approach
Generous leave options
Reward and recognition programs
Dedicated learning and development platform
Career growth opportunities from within
Inclusion and Diversity initiatives, including Gender Affirmation Support, employee inclusion networks, and diversity memberships and celebrations
Opportunities to volunteer with community partners
Dollar matching of employee fundraising efforts for registered charities
Safe, respectful and supportive work environment
Workplace accommodations during the recruitment process