Support Engineer

The Mortgage Office

. Conduct thorough backend investigations on escalated issues, including reproduction, root cause analysis, and workaround identification .

Posted 10/7/2026full-timeHuntington Beach • California • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and debugging complex technical issues, particularly with APIs and SQL, while providing effective technical guidance and support. Proficient in collaborating cross-functionally and communicating technical concepts clearly to diverse stakeholders.

Highest-signal resume keywords

SQL ProficiencyAPI SupportTechnical TroubleshootingBug Tracking PlatformsTechnical Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPI DevelopmentDebuggingTechnical SupportSoftware QAData AnalysisCloud PlatformsTechnical DocumentationDefect TrackingSoftware Integrations

Soft Skills

CommunicationCollaborationProblem-SolvingRelationship BuildingTechnical Guidance

Tools & Technologies

Azure DevOpsHubSpot CRMMicrosoft ExcelAzureAWS

Industry Keywords

B2B SaaSFintechMortgage SoftwareLending SoftwareLoan OriginationLoan ServicingPrivate Lending

Tech Stack

Tools & technologies

AWSAzureCloudSQL

About the role

Key responsibilities & impact

Conduct thorough backend investigations on escalated issues, including reproduction, root cause analysis, and workaround identification
Author detailed bug tickets and track defects through resolution, documenting reproduction steps, expected behavior, and workarounds
Own API, SmartView, and SQL-related support issues, diagnosing and resolving complex technical problems end-to-end
Develop custom solutions using SQL and internal APIs for complex customer-facing issues
Provide technical guidance to Tier 1 Support Specialists
Test and reproduce escalated issues, validate fixes, and identify interim workarounds
Collaborate with Engineering and Product teams through well-documented, fully triaged defect reports
Communicate with customers via phone, email, or chat regarding complex or escalated support issues

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or a related technical field or equivalent work experience
5+ years of experience in a technical support, support engineering, or software QA role, ideally in B2B SaaS or Fintech
Strong troubleshooting and debugging skills; ability to read logs, trace errors, and isolate root causes
Working knowledge of APIs, databases (SQL), and software integrations
Proficiency with bug tracking and support platforms (e.g., Azure DevOps, HubSpot CRM, or similar)
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders
Ability to operate cross-functionally, building effective working relationships with Development, Product, and Customer Success teams
Preferred experience in mortgage, lending, or fintech software
Familiarity with cloud platforms (Azure, AWS) or SaaS infrastructure concepts
Technical writing skills for producing high-quality support and developer documentation
Microsoft Excel proficiency and comfort with data analysis, formulas, and logical reasoning
Experience with loan origination, loan servicing, or private lending workflows

Benefits

Comp & perks

Competitive compensation
Bonus
Comprehensive health coverage (medical, dental, vision)
401(k) matching
Wellness programs
Professional development
Employee recognition programs
Team building & on-site amenities