Instructional Designer, Training Lead

The NAI

. Provide functional leadership, coaching, and development to Eligibility and Arbitration Trainers .

Posted 10/3/2026full-timeRemote • Virginia • United StatesSenior💰 $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning and Development, with a strong focus on instructional design, LMS administration, and the creation of effective training programs. Proficient in utilizing authoring tools to develop engaging e-learning content and facilitate continuous improvement initiatives.

Highest-signal resume keywords

Learning And DevelopmentInstructional DesignLMS AdministrationE-Learning DevelopmentAuthoring Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignE-Learning DevelopmentLMS AdministrationTraining Program DesignDocument ControlFeedback CollectionTraining Effectiveness EvaluationFacilitator Guide CreationKnowledge Transfer DocumentationVersion Control

Soft Skills

CoachingCollaborationStakeholder EngagementContinuous ImprovementCommunication

Tools & Technologies

Articulate StorylineRise 360Adobe CaptivateCanvaLearning Management System (LMS)

Industry Keywords

Employee LearningTraining LogisticsQuality AssuranceCompliancePerformance Evidence

About the role

Key responsibilities & impact

Provide functional leadership, coaching, and development to Eligibility and Arbitration Trainers
Design, develop, and implement employee learning and development programs, including e-learning, instructor-led, and virtual training solutions
Partner with stakeholders and subject matter experts to identify learning needs, define objectives, and create training content
Translate approved workflows into role-based courses, job aids, knowledge checks, and practice activities
Maintain document control, accessibility, version history, and publishing dates for learning assets
Schedule sessions, manage enrollment and completion records, and support trainers during delivery
Collect feedback and performance evidence to improve materials with Quality and lane SMEs
Separate materials for employees and contractors where instructions or terms differ
Administer and support the LMS, including course deployment, testing, reporting, user enrollment, and tracking
Coordinate virtual and live training logistics, evaluate training effectiveness, and support continuous improvement initiatives
Create facilitator guides, job aids, workbooks, assessments, and knowledge transfer documentation
Work across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as needed

Requirements

What you’ll need

Bachelor's degree required; Master's degree preferred
2+ years of Learning & Development, instructional design, or LMS administration experience
Experience designing and developing training programs and e-learning content
Strong LMS administration experience
Proficiency with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Canva, or similar platforms
Portfolio showcasing instructional design or LMS-related work preferred
Ability to perform each essential duty satisfactorily
Must follow approved decision rights, confidentiality requirements, and escalation paths

Benefits

Comp & perks

Medical, Dental, and Vision benefits available the first of the month after 30 days of employment
Paid Holidays
401(k) with up to a 4% company match after six months of service
Accrued Paid Time Off, up to three weeks per year
Fun and professional work environment
Strong leadership support to encourage career growth and fulfillment