Customer Support Agent

. Handle customer support queries via phone and online channels from retail agents, online players, and retail players .

Posted 9/25/2026full-timeDublin • IrelandMid-LevelSeniorWebsite

Key responsibilities & impact

Handle customer support queries via phone and online channels from retail agents, online players, and retail players
Provide technical support to retail agents and online players
Diagnose customer issues by asking probing questions
Resolve issues with internal and external customers while maintaining a high level of customer service and excellence
Highlight customer-impacting issues and trends to the Team Lead
Develop hands-on knowledge of bespoke systems and IT knowledge to support customers
Collaborate across the team and global business, including IT Support, Digital, and Operations
Consistently exceed KPIs and SLAs
Integrate regulatory constraints into work practices to maintain compliance
Perform other duties assigned from time to time

What you’ll need

Previous experience in a Customer Support environment
Customer Service focus
Desire to learn, develop and progress in a career
Excellent written and verbal communication
High attention to detail, with an emphasis on compliance
Inquisitive nature and ability to find the root cause of customer issues and queries
Experience of Zendesk CRM systems would be advantageous
Ability to work as part of a team and on own initiative
Ability to work shift hours from 8am–9pm Monday to Sunday, including Public Holidays

Comp & perks