Screening Manager – Triage

The Nursing and Midwifery Council

. Report to a Senior Screening Manager .

Posted 10/6/2026full-timeLondon • United KingdomMid-LevelSenior💰 £52,241 - £62,416 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Triage teams, ensuring high-quality customer service and effective stakeholder communication while driving process improvements and fostering an inclusive environment.

Highest-signal resume keywords

Team LeadershipStakeholder CommunicationProcess ImprovementCasework Decision-MakingCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Staff ManagementMotivating OthersEffective CommunicationFlexibilityCommitment to Equality, Diversity and Inclusion

Industry Keywords

NMCFitness to PractiseTriage ProcessManagement InformationRegulatory Setting

About the role

Key responsibilities & impact

Report to a Senior Screening Manager
Directly line-manage Triage Officers and one Senior Triage Officer
Oversee all enquiries managed under the Triage process alongside the fellow Triage Manager
Provide leadership and support to the Triage team and wider Triage function
Enable excellent customer service and achievement against key performance indicators
Make and facilitate Triage decisions
Drive and implement process improvements and maximise efficiencies
Build effective relationships with internal and external stakeholders
Foster an inclusive environment supporting team success, skills development and career progression
Work within the NMC’s fitness to practise Screening department, assessing enquiries and determining next steps

Requirements

What you’ll need

Experience successfully leading a team to produce high-quality work at pace
Staff management and motivating others to achieve shared goals and objectives
Experience supporting staff through process change and/or new ways of working
Effective communication with internal and external stakeholders
Experience making casework decisions, preferably in a regulatory setting
Experience developing staff and managing team and individual performance
Experience collating management information and reporting to senior staff
Commitment to equality, diversity and inclusion
Ability to prioritise tasks and respond flexibly to changing demands
Experience delivering high-quality customer service and enhancing stakeholder experience
Ability to review and work with sensitive and distressing fitness to practise material
Ability to attend one of the NMC offices twice per week

Benefits

Comp & perks

Flexible role with potential movement between teams as work demands
Hybrid working: office attendance two days per week and the remainder working from home
Annual salary review
Generous progressive pay approach
Reasonable adjustments throughout the recruitment process
30 days annual leave
Enhanced pension scheme with 8% employer contribution, increasing up to 14% with optional employee contributions
Life insurance at 4× current salary
Enhanced maternity and paternity leave
24-hour Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant at the Portland Place office
Season ticket loans