Associate Director of Patient Access

The Ohio State University, Main Campus

. Plan projects and develop technology for all areas of the Medical Center .

Posted 10/6/2026full-timeColumbus • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in optimizing precertification processes and leveraging technology within the hospital billing system, while ensuring compliance with regulatory standards. Strong leadership and management skills are essential for operationalizing strategic plans and enhancing service delivery.

Highest-signal resume keywords

Project PlanningEPIC Hospital Billing SystemLeadership SkillsCompliance with JCAHO StandardsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology ImplementationPrecertification Process OptimizationOutcome Measurement DevelopmentComplex Issue EvaluationComputer Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsProfessionalismInterpersonal Skills

Tools & Technologies

EPICEmPAASA

Industry Keywords

Health Care ExperienceRegulatory ComplianceInsurance Company ProcessesStrategic PlanningOperational Efficiency

About the role

Key responsibilities & impact

Plan projects and develop technology for all areas of the Medical Center
Optimize precertification work queues and productivity
Implement new technology to optimize the precertification process
Manage notification of admission and internal and external BOT technology
Leverage EPIC hospital billing system technology, including EmPA and ASA
Serve as subject matter expert for external insurance company processes and portals
Maximize technology deployment in the hospital billing system
Assist with implementation of new programs
Develop outcome measurements
Ensure compliance with JCAHO standards and other regulatory agencies
Evaluate complex issues and understand escalation procedures
Provide high-level customer service and consideration
Operationalize the Medical Center's strategic plan to improve access, services, and reimbursement

Requirements

What you’ll need

Bachelor’s degree required
Health care experience desired
Prior demonstration of leadership and management skills
Computer experience required
Knowledge of applications and systems demonstrating proficiency
Strong demonstrated verbal, written, and presentation skills
Professionalism and ability to win confidence of people at various organizational levels
Successful completion of a background check required for final candidates
Drug screen or physical may be required during the post-offer process

Benefits

Comp & perks

Regular position
40 scheduled hours
First shift
Equal opportunity employment, including veterans and disability