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Patient and Family Relations Specialist
The Ohio State University, Main Campus. Organize and coordinate operations for the Living Well with Advanced Breast Cancer clinic .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively manage patient flow and coordinate operations within the Living Well with Advanced Breast Cancer clinic. Proficient in utilizing OSU MyChart for patient outreach and scheduling, while supporting grant applications and collaborative efforts with healthcare teams.
Highest-signal resume keywords
Patient SchedulingOncology ExperienceHealthcare CoordinationOSU MyChart ProficiencyGrant Application Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Flow ManagementData CollectionFollow-Up MonitoringClinic Material PreparationReferral Coordination
Soft Skills
Organizational SkillsCommunication SkillsCollaboration Skills
Tools & Technologies
OSU MyChartTelephone Communication
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
OncologyCommunity HealthSocial WorkPatient OutreachPhilanthropic Collaboration
About the role
Key responsibilities & impact- Organize and coordinate operations for the Living Well with Advanced Breast Cancer clinic
- Help set and manage expectations of patients referred to the clinic
- Prepare and manage clinic materials
- Facilitate patient flow during the clinic
- Conduct post-visit outreach to patients by telephone and OSU MyChart
- Monitor patients due for follow-up
- Assist with scheduling supportive care visits and follow-up with primary oncology teams, including external referrals
- Promote appropriate referrals to the clinic
- Support patient scheduling alongside James Patient Access Services staff
- Collect and tabulate information related to the clinic before and after clinic visits
- Liaise with Integrated Medicine leaders and the Roots and Wings Foundation to collaborate and use philanthropic gifts
- Attend Breast Medical Oncology Workgroup and planning meetings for the annual Ask the Expert: Living Well with Advanced Breast Cancer patient conference
- Support grant applications and reporting activities
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 0 years of relevant experience required
- Bachelor's degree in science or healthcare-related field, or one year of relevant experience in a healthcare environment
- Oncology, social work, or community health healthcare experience preferred
- Successful completion of a background check required for final candidates
- Drug screen or physical may be required during the post-offer process
- Ability to use telephone and OSU MyChart for patient communication
- Part-time schedule of 20 hours per week
Benefits
Comp & perks- Hybrid work arrangement
- Regular position
- First-shift schedule
- Equal opportunity employment, including veterans and disability