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Patient Financial Counselor
The Ohio State University, Main Campus. Interview and/or review uninsured or underinsured inpatients, outpatient surgery patients, and observation patients daily .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial counseling, insurance verification, and payment arrangements within a healthcare setting. Proficient in utilizing Microsoft Office and electronic systems to enhance operational efficiency and customer service.
Highest-signal resume keywords
Financial CounselingInsurance VerificationMicrosoft Office ProficiencyCustomer Service ExperienceProcess Improvement Participation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ClearancePayment ArrangementsInsurance Eligibility SystemsMedical TerminologyEPIC or Other EMR
Soft Skills
Interpersonal CommunicationConflict ResolutionDetail OrientedSelf-MotivatedOrganizational Skills
Tools & Technologies
Web CameraCheck ReaderACD Telephone SystemsWorkforce Management Systems
Industry Keywords
Healthcare SettingRevenue Cycle DepartmentQuality ChecksCharity ProgramsOutpatient Surgery Services
About the role
Key responsibilities & impact- Interview and/or review uninsured or underinsured inpatients, outpatient surgery patients, and observation patients daily
- Obtain third-party billing information
- Establish payment arrangements and provide financial clearance, including Medicaid, HCAP, or Charity programs
- Understand and verify coverage for outpatient, inpatient, and ambulatory surgery services
- Provide financial counseling
- Recommend third-party financial assistance programs or payment plans to customers or family members
- Collect payments and set up payment arrangements
- Escalate issues appropriately to upper management
- Participate in annual quality checks, health system and departmental in-services, education forums, meetings, process improvement initiatives, and special projects
- Train others
Requirements
What you’ll need- High School diploma or equivalent
- At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer
- At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel
- At least 6 months experience utilizing computers and websites
- Demonstrates interpersonal, verbal and written communication skills
- Experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems
- Ability to resolve conflicts independently and within team
- Ability to handle difficult customers in stressful situations
- Critical thinking and problem solving skills
- Self-motivated and dependable
- Detail oriented, highly organized and able to perform duties with a high level of accuracy
- Escalates issues appropriately to upper management
- Works independently and identifies opportunity for new work when time allows
- Works collaboratively with others
- Collects payments and sets up payment arrangements
- Ability to multi-task and independently prioritize tasks and route work appropriately without supervisor involvement
- Successful completion of a background check; drug screen or physical may be required during the post-offer process
- Associate degree or higher preferred
- Ongoing: At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role
- Ongoing: At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR
- Ongoing: At least 1 year experience utilizing computers and websites
- Experience training others
- Participates in Process Improvement Initiatives/Special Projects
- Demonstrates competency measured by annual quality checks
- Participates in Health System and Departmental In-services, education forums, and meetings as required
Benefits
Comp & perks- Regular position
- Full-time schedule (40 hours)
- Hybrid work arrangement
- First Shift
- Equal opportunity employment, including veterans and disability